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Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

For incidents related to Google Security Products, visit https://status.cloud.google.com/security. For incidents related to Looker (original), visit https://status.cloud.google.com/looker.

  • Available
  • Service disruption
  • Service outage

All incidents reported for Google Cloud Support

2026

Summary Date Duration
Vertex AI Gemini API customers experienced increased error rates when accessing the global endpoint. Vertex AI Gemini API customers experienced increased error rates when accessing the global endpoint. 27 Feb 2026
1 hour, 58 minutes

2025

Summary Date Duration
We are investigating elevated error rates with multiple products in us-east1 We are investigating elevated error rates with multiple products in us-east1 18 Jul 2025
1 hour, 58 minutes
Cloud Console customers trying to get support via chat may experience higher latency or errors. Cloud Console customers trying to get support via chat may experience higher latency or errors. 6 Jan 2025
1 hour, 23 minutes

2024

Summary Date Duration
Support case comments may not be viewable in Cloud Console Support case comments may not be viewable in Cloud Console 13 Dec 2024
6 hours, 7 minutes
We are investigating reports of issues with Google Cloud Support. We are investigating reports of issues with Google Cloud Support. 15 Nov 2024
1 hour, 50 minutes
Issues opening cases Issues opening cases 14 Nov 2024
6 hours, 12 minutes
Intermittent failure to create support cases Intermittent failure to create support cases 8 Nov 2024
1 hour, 35 minutes
Case creation may fail intermittently with an error Case creation may fail intermittently with an error 16 Oct 2024
7 hours, 9 minutes
Customers may experience intermittent issues with support case creation Customers may experience intermittent issues with support case creation 2 Oct 2024
2 hours, 5 minutes
GCP Support Case Creation failure GCP Support Case Creation failure 23 May 2024
2 minutes
Google Cloud Support Delayed Case Handling Google Cloud Support Delayed Case Handling 29 Mar 2024
35 minutes

2023

Summary Date Duration
We are investigating an issue with the Google Cloud Console support chat We are investigating an issue with the Google Cloud Console support chat 21 Nov 2023
1 hour, 9 minutes
Dialogflow ES, Dailgoflow CX, Speech-to-text and Google Cloud Support customers are experiencing elevated 500 error rates and service unavailability. Dialogflow ES, Dailgoflow CX, Speech-to-text and Google Cloud Support customers are experiencing elevated 500 error rates and service unavailability. 2 Oct 2023
2 hours
Google Cloud customers unable to purchase support subscriptions Google Cloud customers unable to purchase support subscriptions 7 Aug 2023
10 minutes
Support Chat is not displaying all available languages as having chat support available Support Chat is not displaying all available languages as having chat support available 24 Mar 2023
21 minutes

2022

Summary Date Duration
File Attachments issues from Customer Care Portal and Google Cloud console File Attachments issues from Customer Care Portal and Google Cloud console 20 Oct 2022
12 hours, 49 minutes
Support Systems Salesforce case updates fails with row lock error. Support Systems Salesforce case updates fails with row lock error. 12 Sep 2022
3 days, 20 hours
Google Cloud Support Systems File upload failure Google Cloud Support Systems File upload failure 18 Jul 2022
5 hours, 30 minutes
Google Cloud Support experiencing issues with case creation, case viewing and case search Google Cloud Support experiencing issues with case creation, case viewing and case search 28 Apr 2022
1 hour, 24 minutes
Contact Support Widget is down Contact Support Widget is down 9 Feb 2022
6 hours, 5 minutes