Google Cloud Service Health

Google Cloud Service Health
Incidents
Contact Support Widget is down

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Service information
Service disruption
Service outage

Incident affecting Google Cloud Console, Google Cloud Support

Contact Support Widget is down

Incident began at 2022-02-09 22:00 and ended at 2022-02-10 04:05 (all times are US/Pacific).

Date	Time	Description
11 Feb 2022	09:00 PST	We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Support by opening a case using https://cloud.google.com/support. (All Times US/Pacific) Incident Start: 09 February 2022 22:00 Incident End: 10 February 2022 04:05 Duration: 6 hours, 5 minutes Affected Services and Features: Google Cloud Console - Support Widget Regions/Zones: Global Description: Google Cloud Contact Support widgets experienced elevated errors and were unavailable in the Cloud Console for 6 hours, 5 minutes. From preliminary analysis, the root cause of the issue is due to a rollout of the UI server. Customer Impact: Google Cloud Platform customers were unable to create billing support cases via the Support Widget in the Google Cloud Console. Additional details: The issue was fully resolved on 10 February 2022 at 04:05 US/Pacific after a rollback of the change was completed.
10 Feb 2022	04:04 PST	The issue with Cloud Console has been resolved for all affected users as of Thursday, 2022-02-10 04:03 US/Pacific. We thank you for your patience while we worked on resolving the issue.
10 Feb 2022	03:36 PST	Summary: Contact Support Widget is down Description: We are experiencing an issue with the Contact Support Widget for GCP billing support not loading for users. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2022-02-10 04:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customer will be unable to access billing support widget Workaround: Customer can navigate to https://apps.google.com/supportwidget/helphome?product_name=Cloud+Platform for direct billing support.
10 Feb 2022	03:34 PST	Summary: Contact Support Widget is down Description: We are experiencing an issue with the Contact Support Widget for GCP billing support not loading for users. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2022-02-10 04:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customer will be unable to access billing support widget Workaround: None at this time.

All times are US/Pacific