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Incident affecting AlloyDB for PostgreSQL, Apigee, Artifact Registry, Certificate Authority Service, Cloud Armor, Cloud Billing, Cloud Build, Cloud External Key Manager, Cloud Firestore, Cloud HSM, Cloud Key Management Service, Cloud Load Balancing, Cloud Memorystore, Cloud Monitoring, Cloud Run, Cloud Spanner, Cloud Storage for Firebase, Cloud Workflows, Database Migration Service, Dataproc Metastore, Dialogflow CX, Eventarc, Google App Engine, Google BigQuery, Google Cloud Bigtable, Google Cloud Console, Google Cloud Dataflow, Google Cloud Dataproc, Google Cloud Pub/Sub, Google Cloud SQL, Google Cloud Storage, Google Cloud Support, Google Cloud Tasks, Google Compute Engine, Google Kubernetes Engine, Hybrid Connectivity, Identity and Access Management, Media CDN, Memorystore for Memcached, Memorystore for Redis, Memorystore for Redis Cluster, Persistent Disk, Private Service Connect, Secret Manager, Service Directory, Vertex AI Online Prediction, Virtual Private Cloud (VPC)

We are investigating elevated error rates with multiple products in us-east1

Incident began at 2025-07-18 07:06 and ended at 2025-07-18 09:47 (all times are US/Pacific).

Previously affected location(s)

South Carolina (us-east1)

Date Time Description
18 Jul 2025 11:03 PDT

The issue has been resolved for all affected products as of 2025-07-18 09:47 US/Pacific.

From preliminary analysis, during a routine maintenance of our network in us-east1-b, we experienced elevated packet loss, causing service disruption in the zone.

We will publish a full Incident Report with root cause once we have completed our internal investigations.

We thank you for your patience while we worked on resolving the issue.
18 Jul 2025 10:32 PDT

Our engineers have successfully recovered the network control plane in the affected us-east1 zones.

We're seeing multiple services reporting full recovery, and product engineers continue to validate the remaining services.

We'll provide another update with more details by 11:00 AM US/Pacific, July 18, 2025.
18 Jul 2025 09:58 PDT

Our engineers have successfully recovered the network control plane in the affected us-east1 zones. We're seeing multiple services reporting full recovery, and product engineers are now validating the remaining services.

We'll provide another update with more details by 10:30 AM US/Pacific, July 18, 2025.
18 Jul 2025 09:29 PDT

Our engineers have confirmed that us-east1-b is partially affected. All other zones in us-east1 are currently operating normally.

Our engineers have recovered the failed hardware and are currently recovering the network control plane in the affected zones.

We'll provide another update by 10:00 AM US/Pacific, July 18, 2025.
18 Jul 2025 08:54 PDT

We're currently experiencing elevated latency and error rates for several Cloud services in the us-east1 region, beginning at 7:06 AM PDT today, July 18, 2025. Our initial investigation points to a hardware infrastructure failure as the likely cause.

We apologize for any disruption this may be causing. We'll provide an update with more details by 9:15 AM PDT today.