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Incident affecting Google Cloud Support

GCP Support Case Creation failure

Incident began at 2024-05-23 23:42 and ended at 2024-05-23 23:44 (all times are US/Pacific).

Previously affected location(s)

Global

Date Time Description
23 May 2024 23:44 PDT

The issue with Google Cloud Support has been resolved for all affected users as of Thursday, 2024-05-23 23:00 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
23 May 2024 23:42 PDT

Summary: GCP Support Case Creation failure

Description: We experienced an issue with Google Cloud Support beginning on Thursday, 2024-05-23 22:20 US/Pacific. A small set of GCP customers were unable to create support cases between 22:20 and 23:00 US/ Pacific.

Our engineering team investigated and mitigated the issue on Thursday, 2024-05-23 23:00 US/Pacific.

We will provide an update by Friday, 2024-05-24 00:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers impacted by this issue would have observed failures while creating support cases during this period. Affected customers can now retry case creation.

Workaround: None at this time.