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This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Google Cloud Support

Support case comments may not be viewable in Cloud Console

Incident began at 2024-12-13 04:21 and ended at 2024-12-13 10:28 (all times are US/Pacific).

Previously affected location(s)

Global

Date Time Description
13 Dec 2024 10:28 PST

The issue with Google Cloud Support has been resolved for all affected projects as of Friday, 2024-12-13 10:14 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
13 Dec 2024 10:15 PST

Summary: Support case comments may not be viewable in Cloud Console

Description: Mitigation work is still underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Friday, 2024-12-13 11:00 US/Pacific.

Diagnosis: Customers may be unable to view comments and updates for support cases in Cloud Console.

Workaround: Customer can try refreshing the page as a potential workaround.
13 Dec 2024 09:30 PST

Summary: Support case comments may not be viewable in Cloud Console

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Friday, 2024-12-13 10:30 US/Pacific.

Diagnosis: Customers may be unable to view comments and updates for support cases in Cloud Console.

Workaround: Customer can try refreshing the page as a potential workaround.
13 Dec 2024 09:16 PST

Summary: Support case comments may not be viewable

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Friday, 2024-12-13 10:00 US/Pacific.

Diagnosis: Customers may be unable to view comments and updates for support cases.

Workaround: Customer can try refreshing the page as a potential workaround.