Console

Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Google Cloud Console, Google Cloud Support

Cloud Console customers trying to get support via chat may experience higher latency or errors.

Incident began at 2025-01-06 11:01 and ended at 2025-01-06 12:24 (all times are US/Pacific).

Previously affected location(s)

Global

Date Time Description
6 Jan 2025 12:24 PST

The issue with Google Cloud Console, Google Cloud Support has been resolved for all affected users as of Monday, 2025-01-06 11:45 US/Pacific.

Only a few chat instances were impacted during the incident.

We thank you for your patience while we worked on resolving the issue.
6 Jan 2025 12:12 PST

Summary: Cloud Console customers trying to get support via chat may experience higher latency or errors.

Description: We are experiencing an issue with Google Cloud Console and Cloud Support.

Our engineering team continues to investigate the issue.

We will provide an update by Monday, 2025-01-06 13:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Users reaching out to support may experience higher latency responses or no response at all

Workaround: Users can create support cases instead of interacting through chat.