Service Health
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Incident affecting Google Cloud Support
File Attachments issues from Customer Care Portal and Google Cloud console
Incident began at 2022-10-20 19:47 and ended at 2022-10-21 08:36 (all times are US/Pacific).
| Date | Time | Description | |
|---|---|---|---|
| | 21 Oct 2022 | 08:36 PDT | The issue with File Attachments has been resolved for all affected users as of Friday, 2022-10-21 08:15 US/Pacific. We thank you for your patience while we worked on resolving the issue. |
| | 21 Oct 2022 | 07:39 PDT | Summary: File Attachments issues from Customer Care Portal and Google Cloud console Description: We believe the issue with File Attachments is partially resolved. Uploading attachments on existing cases is now working as expected, however the issue still occurs during new cases creation. We will provide an update by Friday, 2022-10-21 09:30 US/Pacific with current details. Diagnosis: Customers may not able to upload File Attachments from Customer Care Portal (For workspace) and Google Cloud console (For GCP) Workaround: Users should be able to upload attachment after opening cases. |
| | 21 Oct 2022 | 00:16 PDT | Summary: File Attachments issues from Customer Care Portal and Google Cloud console Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2022-10-21 09:45 US/Pacific. Diagnosis: Customers may not able to upload File Attachments from Customer Care Portal (For workspace) and Google Cloud console (For GCP) Workaround: Once the case is created, users can email the attachments to the agent assigned. |
| | 20 Oct 2022 | 23:20 PDT | Summary: File Attachments issues from Customer Care Portal and Google Cloud console Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2022-10-21 00:45 US/Pacific. Diagnosis: Customers may not able to upload File Attachments from Customer Care Portal (For workspace) and Google Cloud console (For GCP) Workaround: Once the case is created, users can email the attachments to the agent assigned. |
| | 20 Oct 2022 | 20:32 PDT | Summary: File Attachments issues from Customer Care Portal and Google Cloud console Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2022-10-20 23:45 US/Pacific. Diagnosis: Customers may not able to upload File Attachments from Customer Care Portal (For workspace) and Google Cloud console (For GCP) Workaround: Once the case is created, users can email the attachments to the agent assigned. |
| | 20 Oct 2022 | 20:22 PDT | Summary: File Attachments issues from Customer Care Portal and Google Cloud console Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Thursday, 2022-10-20 23:45 US/Pacific. Diagnosis: Customers may not able to upload File Attachments from Customer Care Portal (For workspace) and Google Cloud console (For GCP) Workaround: Once the case is assigned to an agent, user can email attachments that they need to share with the agent |
| | 20 Oct 2022 | 20:04 PDT | Summary: File Attachments issues from Customer Care Portal and Google Cloud console Description: We are experiencing an issue with Google Cloud Support. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2022-10-20 21:25 US/Pacific with current details. Diagnosis: Customers may not able to upload File Attachments from Customer Care Portal (For workspace) and Google Cloud console (For GCP) Workaround: Once the case is assigned to an agent, user can email attachments that they need to share with the agent |
- All times are US/Pacific