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Incident affecting Google Cloud Support

Google Cloud Support Delayed Case Handling

Incident began at 2024-03-29 10:26 and ended at 2024-03-29 11:01 (all times are US/Pacific).

Previously affected location(s)


Date Time Description
29 Mar 2024 11:01 PDT

The issue with Google Cloud Support has been resolved for all affected projects as of Friday, 2024-03-29 11:01 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

29 Mar 2024 10:29 PDT

Summary: Google Cloud Support Delayed Case Handling

Description: We are experiencing an issue with Google Cloud Support.

Mitigation work is currently underway by our engineering team.

We will provide an update by Friday, 2024-03-29 12:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Google Cloud customers may experience delays in case handling.

Workaround: None at this time.