Incident affecting Google Cloud Support
Google Cloud customers unable to purchase support subscriptions
Incident began at 2023-08-07 16:03 and ended at 2023-08-07 16:13 (all times are US/Pacific).
| ||7 Aug 2023||16:13 PDT|| |
The issue with Google Cloud Support has been resolved for all affected users as of Monday, 2023-08-07 16:13 US/Pacific.
We thank you for your patience while we worked on resolving the issue.
| ||7 Aug 2023||16:03 PDT|| |
Summary: Google Cloud customers unable to purchase support subscriptions
Description: We are experiencing an issue with Google Cloud Support.
Our engineering team continues to investigate the issue.
We will provide an update by Monday, 2023-08-07 16:35 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis: Create Subscription, is timing out and failing to create new support subscriptions. This is affecting all customers purchasing through our online buy flow for Standard and Enhanced.
Workaround: None at this time.
- All times are US/Pacific