Incident affecting Google Cloud Support
Support Systems Salesforce case updates fails with row lock error.
Incident began at 2022-09-12 21:02 and ended at 2022-09-16 17:22 (all times are US/Pacific).
Previously affected location(s)
| ||19 Sep 2022||20:58 PDT|| |
We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support
(All Times US/Pacific)
Incident Start: 12 September 2022 21:02
Incident End: 16 September 2022 17:22
Duration: 3 days, 20 hours, 20 minutes
Affected Services and Features:
Google Cloud Support systems
Google Cloud Support Systems experienced an intermittent issue where case updates from the portal were failing for a brief period. Retrying the same update may have succeeded in some cases. From preliminary analysis, the root cause of the issue is a large backlog of update actions that built up in the entitlement process.
| ||16 Sep 2022||17:29 PDT|| |
The issue with Google Cloud Support has been resolved for all affected users as of Friday, 2022-09-16 17:27 US/Pacific.
We thank you for your patience while we worked on resolving the issue.
| ||16 Sep 2022||15:49 PDT|| |
Summary: Support Systems Salesforce case updates fails with row lock error.
Description: Our engineering team continues to investigate the issue with Cloud support systems and are currently working the mitigation.
We will provide an update by Friday, 2022-09-16 18:15 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Diagnosis: Support case updates are failing with error.
Workaround: Retrying the update action successfully update the support case.
- All times are US/Pacific