Console

Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Google Cloud Support

Google Cloud Support experiencing issues with case creation, case viewing and case search

Incident began at 2022-04-28 07:27 and ended at 2022-04-28 08:51 (all times are US/Pacific).

Previously affected location(s)

Global

Date Time Description
5 May 2022 09:47 PDT

The Incident Report is now available on the Google Cloud Status Dashboard: https://status.cloud.google.com/incidents/mvpNTsgUmf2LL7PdgmyF
28 Apr 2022 18:22 PDT

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Support by opening a case https://cloud.google.com/support or help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 28 April 2022 07:27

Incident End: 28 April 2022 08:51

Duration: 1 hour, 24 minutes

Affected Services and Features:

Google Cloud Support - Cloud Console

Regions/Zones: Global

Description:

  • Google Cloud Support was unavailable via the Cloud Console and Admin Console for a duration of 1 hour, 24 minutes. From preliminary analysis, the root cause of the issue was due to elevated errors and latency from several backend component modules which failed to start in Google App Engine, due to an overload in the Google App Engine infrastructure.

Customer Impact:

  • Google Cloud Support - customers were unable to create, view or search support cases in Google Cloud Support Center.

Additional details:

The issue was fully resolved once the root cause change was rolled back from the Google App Engine infrastructure and request levels returned to normal, allowing the affected backend component modules to start.
28 Apr 2022 09:04 PDT

The issue with Google Cloud Support has been resolved for all affected users as of Thursday, 2022-04-28 09:04 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
28 Apr 2022 08:40 PDT

Summary: Google Cloud Support experiencing issues with case creation, case viewing and case search

Description: We are experiencing an issue with Google Cloud Support beginning at Thursday, 2022-04-28 07:27 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2022-04-28 09:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Affected customers are unable to create, view and search cases using Cloud Console or Google Cloud Support Center.

Workaround: Google Cloud customers can use https://support.google.com/cloud/contact/prod_issue to open the cases
28 Apr 2022 08:18 PDT

Summary: Google Cloud Support experiencing issues with case creation, case viewing and case search

Description: We are experiencing an issue with Google Cloud Support beginning at Thursday, 2022-04-28 07:27 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2022-04-28 08:50 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Affected customers are unable to create, view and search cases using Cloud Console or Google Cloud Support Center.

Workaround: None at this time.