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Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

For incidents related to Google Security Products, visit https://status.cloud.google.com/security. For incidents related to Looker (original), visit https://status.cloud.google.com/looker.

  • Available
  • Service disruption
  • Service outage

All incidents reported for Dialogflow CX

2026

Summary Date Duration
Vertex AI Gemini API customers experienced increased error rates when accessing the global endpoint. Vertex AI Gemini API customers experienced increased error rates when accessing the global endpoint. 27 Feb 2026
1 hour, 58 minutes

2025

Summary Date Duration
We are investigating elevated error rates with multiple products in us-east1 We are investigating elevated error rates with multiple products in us-east1 18 Jul 2025
1 hour, 58 minutes
Multiple GCP products are experiencing Service issues. Multiple GCP products are experiencing Service issues. 12 Jun 2025
2 hours, 54 minutes

2024

Summary Date Duration
Vertex AI Online Prediction, Dialogflow CX, and Agent Assist are experiencing elevated error rates in multiple regions. Vertex AI Online Prediction, Dialogflow CX, and Agent Assist are experiencing elevated error rates in multiple regions. 12 Jun 2024
3 hours, 53 minutes
Dialogflow CX, and Agent Assist are experiencing elevated error rates and time outs with Generative features in multiple regions Dialogflow CX, and Agent Assist are experiencing elevated error rates and time outs with Generative features in multiple regions 7 Jun 2024
1 hour, 21 minutes
Issue with Dialogflow CX, Dialogflow ES, Agent Assist Issue with Dialogflow CX, Dialogflow ES, Agent Assist 20 Mar 2024
13 minutes
We experienced issues with Agent Assist, Dialogflow CX, Dialogflow ES, & Cloud Speech-to-Text We experienced issues with Agent Assist, Dialogflow CX, Dialogflow ES, & Cloud Speech-to-Text 20 Mar 2024
4 hours, 47 minutes
Multiple Google Cloud Products are experiencing issues in us-west1 Multiple Google Cloud Products are experiencing issues in us-west1 14 Feb 2024
3 hours, 7 minutes

2023

Summary Date Duration
Dialogflow/Speech-to-text errors when using Audio in Europe Dialogflow/Speech-to-text errors when using Audio in Europe 6 Dec 2023
26 minutes
Dialogflow CX agent training experienced latency in "Global Locale" region Dialogflow CX agent training experienced latency in "Global Locale" region 5 Dec 2023
6 hours, 8 minutes
Dialogflow ES, Dailgoflow CX, Speech-to-text and Google Cloud Support customers are experiencing elevated 500 error rates and service unavailability. Dialogflow ES, Dailgoflow CX, Speech-to-text and Google Cloud Support customers are experiencing elevated 500 error rates and service unavailability. 2 Oct 2023
2 hours
Elevated latency and memory usage in Dialogflow CX and Dialogflow ES Elevated latency and memory usage in Dialogflow CX and Dialogflow ES 28 Jul 2023
5 hours, 35 minutes
Dialogflow is experiencing availability issues with detectIntent API Dialogflow is experiencing availability issues with detectIntent API 28 Mar 2023
8 hours, 21 minutes

2022

Summary Date Duration
[False Positive] - Agents unable to receive phone calls [False Positive] - Agents unable to receive phone calls 19 Sep 2022
2 hours, 49 minutes
Global: Cloud Dialogflow with Speech-to-Text experiencing elevated error rates Global: Cloud Dialogflow with Speech-to-Text experiencing elevated error rates 17 Sep 2022
2 hours, 5 minutes
Global: Cloud Dialogflow with Speech-to-Text experiencing elevated error rates Global: Cloud Dialogflow with Speech-to-Text experiencing elevated error rates 17 Sep 2022
22 minutes