Service Health
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Incident affecting Dialogflow CX, Dialogflow ES
Dialogflow is experiencing availability issues with detectIntent API
Incident began at 2023-03-28 15:56 and ended at 2023-03-29 00:17 (all times are US/Pacific).
Previously affected location(s)
Singapore (asia-southeast1)Sydney (australia-southeast1)Belgium (europe-west1)London (europe-west2)Montréal (northamerica-northeast1)
| Date | Time | Description | |
|---|---|---|---|
| | 29 Mar 2023 | 00:17 PDT | The issue with Dialogflow has been resolved for all affected users as of Wednesday, 2023-03-29 00:15 US/Pacific. We thank you for your patience while we worked on resolving the issue. |
| | 29 Mar 2023 | 00:08 PDT | Summary: Dialogflow is experiencing availability issues with detectIntent API Description: We believe the issue with Dialogflow is partially resolved. Our engineering team continues the mitigation efforts. We do not have an ETA for full resolution at this point. Please note that the impacted customers can mitigate the availability impact by retraining the agent in the UI. We will provide more information by Wednesday, 2023-03-29 02:15 US/Pacific. Diagnosis: Affected customers will see InternalServerErrors when using detectIntent API. Workaround: Retraining the agent in the UI should mitigate the availability impact |
| | 28 Mar 2023 | 22:09 PDT | Summary: Dialogflow is experiencing availability issues with detectIntent API Description: We believe the issue with Dialogflow is partially resolved. Our engineering team continues the mitigation efforts. We do not have an ETA for full resolution at this point. Please note that the impacted customers can mitigate the availability impact by retraining the agent in the UI. We will provide more information by Wednesday, 2023-03-29 00:15 US/Pacific. Diagnosis: Affected customers will see InternalServerErrors when using detectIntent API. Workaround: Retraining the agent in the UI should mitigate the availability impact |
| | 28 Mar 2023 | 18:14 PDT | Summary: Dialogflow is experiencing availability issues with detectIntent API Description: Mitigation work is currently underway by our engineering team. The mitigation is expected to complete by Tuesday, 2023-03-28 22:00 US/Pacific. We will provide more information by Tuesday, 2023-03-28 22:15 US/Pacific. Diagnosis: Affected customers will see InternalServerErrors when using detectIntent API. Workaround: Retraining the agent in the UI should mitigate the availability impact |
| | 28 Mar 2023 | 17:31 PDT | Summary: Dialogflow is experiencing availability issues with detectIntent API Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Tuesday, 2023-03-28 19:00 US/Pacific. Diagnosis: Affected customers will see InternalServerErrors when using detectIntent API. Workaround: Retraining the agent in the UI should mitigate the availability impact |
| | 28 Mar 2023 | 16:43 PDT | Summary: Dialogflow is experiencing availability issues with detectIntent API Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Tuesday, 2023-03-28 19:00 US/Pacific. Diagnosis: detectIntent API availability is impacted Workaround: Retraining the agent in the UI should mitigate the availability impact |
| | 28 Mar 2023 | 16:17 PDT | Summary: Dialogflow is experiencing availability issues with detectIntent API Description: We are experiencing an issue with Dialogflow beginning at Tuesday, 2023-03-28 15:02 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2023-03-28 17:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: detectIntent API availability is impacted Workaround: Retraining the agent in the UI should mitigate the availability impact |
- All times are US/Pacific