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Incident affecting Dialogflow CX, Agent Assist, Dialogflow ES, Cloud Machine Learning

Issue with Dialogflow CX, Dialogflow ES, Agent Assist

Incident began at 2024-03-20 12:41 and ended at 2024-03-20 12:55 (all times are US/Pacific).

Previously affected location(s)

Tokyo (asia-northeast1)Mumbai (asia-south1)Singapore (asia-southeast1)Sydney (australia-southeast1)Belgium (europe-west1)London (europe-west2)Frankfurt (europe-west3)Montréal (northamerica-northeast1)Iowa (us-central1)South Carolina (us-east1)Oregon (us-west1)

Date Time Description
20 Mar 2024 12:55 PDT

We experienced issues with Agent Assist, Dialogflow CX, Dialogflow ES beginning at Wednesday, 2024-03-20 09:58 US/Pacific.

The issue impacted streaming data plane traffic (StreamingAnalyzeContent / StreamingDetectIntent) are returning internal or unavailable errors.

The issue has been resolved for all affected users as of Wednesday, 2024-03-20 11:40 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
20 Mar 2024 12:41 PDT

Summary: Issue with Dialogflow CX, Dialogflow ES, Agent Assist

Description: We are investigating a potential issue with Agent Assist, Dialogflow CX, Dialogflow ES.

We will provide more information by Wednesday, 2024-03-20 13:30 US/Pacific.

Diagnosis: Customers impacted by this issue may see may see internal or unavailable errors while using streaming APIs (StreamingAnalyzeContent, StreamingDetectIntent).

Workaround: None at this time.