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Incident affecting Dialogflow CX, Cloud Machine Learning

Dialogflow CX agent training experienced latency in "Global Locale" region

Incident began at 2023-12-05 08:42 and ended at 2023-12-05 14:49 (all times are US/Pacific).

Previously affected location(s)

Global

Date Time Description
5 Dec 2023 14:49 PST

The issue with Dialogflow CX has been resolved for all affected users as of Tuesday, 2023-12-05 14:30 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
5 Dec 2023 13:38 PST

Summary: Dialogflow CX agent training is experiencing latency in "Global Locale" region

Description: Google Engineering has completed a fix rollout, and service is observed as recovering.

We are now monitoring for full recovery and will provide another update once service is determined restored.

We will provide an update by Tuesday, 2023-12-05 15:15 US/Pacific with current details.

Diagnosis: Some users may be experiencing latency with Dialogflow CX agent training. In addition some users may also be experiencing pending trainings for Dialogflow ES.

Workaround: None at this time.
5 Dec 2023 12:22 PST

Summary: Dialogflow CX agent training is experiencing latency in "Global Locale" region

Description: Mitigation work is currently underway by our engineering team.

Google Engineering is rolling out a fix, currently the ETA for completion is by Tuesday, 2023-12-05 13:30 US/Pacific.

We will provide more information by Tuesday, 2023-12-05 13:45 US/Pacific.

Diagnosis: Some users may be experiencing latency with Dialogflow CX agent training. In addition some users may also be experiencing pending trainings for Dialogflow ES.

Workaround: None at this time.
5 Dec 2023 11:07 PST

Summary: Dialogflow CX agent training is experiencing latency in "Global Locale" region

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Tuesday, 2023-12-05 13:15 US/Pacific.

Diagnosis: The impacted customers were experiencing latency with CX agent training. However, no impact on other Dialogflow services.

Workaround: None at this time.
5 Dec 2023 11:06 PST

Summary: Dialogflow CX agent training is experiencing latency in "Global Locale" region

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Tuesday, 2023-12-05 12:00 US/Pacific.

Diagnosis: The impacted customers were experiencing latency with CX agent training. However, no impact on other Dialogflow services.

Workaround: None at this time.
5 Dec 2023 10:00 PST

Summary: Dialogflow CX agent training is experiencing latency in "Global Locale" region

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Tuesday, 2023-12-05 11:00 US/Pacific.

Diagnosis: The impacted customers were experiencing latency with CX agent training. However, no impact on other Dialogflow services.

Workaround: None at this time.
5 Dec 2023 09:36 PST

Summary: Dialogflow CX agent training is experiencing latency in "Global Locale" region

Description: We are experiencing an issue with Dialogflow CX.

Our engineering team continues to investigate the issue.

We will provide an update by Tuesday, 2023-12-05 10:30 US/Pacific with current details.

Diagnosis: The impacted customers were experiencing latency with CX agent training. However, no impact on other Dialogflow services.

Workaround: None at this time.