Service Health

The issue with Google BigQuery has been resolved for all affected users as of Wednesday, 2023-04-26 17:05 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in a data center in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

Cloud Console: Experienced a global outage, which has been mitigated. Management tasks should be operational again for operations outside the affected region (europe-west9). Primary impact was observed from 2023-04-25 23:15:30 PDT to 2023-04-26 03:38:40 PDT.

GCE Global Control Plane: Experienced a global outage, which has been mitigated. Primary impact was observed from 2023-04-25 23:15:20 PDT to 2023-04-26 03:45:30 PDT and impacted customers utilizing Global DNS (gDNS). A secondary global impact for aggregated list operation failures for customers with resources in europe-west9 has also been mitigated. Please see migration guide for gDNS to Zonal DNS for more information: https://cloud.google.com/compute/docs/internal-dns#migrating-to-zonal

Cloud Pub/Sub: For information related to ongoing Cloud Pub/Sub impact, please see the latest status here: https://status.cloud.google.com/incidents/j6LfsjxCXhVDjmGGPhS7#2c2sBHWU84yPDJ8y1ar4

BigQuery: For information related to ongoing BigQuery impact, please see the latest status here: https://status.cloud.google.com/incidents/TbcwMSkKy8MTmeeEiqaq#scTMecZFsPpiygYrQ9sG

We will provide an update by Wednesday, 2023-04-26 20:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions.

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in a data center in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 16:00 US/Pacific, or upon any significant development.

For further details on this incident, please see: https://status.cloud.google.com/incidents/dS9ps52MUnxQfyDGPfkY#73mBtVKKfeJGJ1yaY7hV

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions.

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in a data center in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 12:00 US/Pacific, or upon any significant development.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions