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Incident affecting Maps SDK for Android, Maps SDK for iOS, Navigation SDK
Errors when starting to load map tiles & starting some maps services when using Google Maps Platform SDKs
Incident began at 2025-09-11 11:12 and ended at 2025-09-11 15:27 (all times are US/Pacific).
Date | Time | Description | |
---|---|---|---|
| 24 Sep 2025 | 13:44 PDT | We have completed our internal investigation of this incident. Details can be found in the report attached to our final update on the public issue. If you have follow-up questions on this issue, please contact us. |
| 11 Sep 2025 | 15:27 PDT | The issue with Maps SDK for iOS, Maps SDK for Android, Navigation SDK has been resolved for all affected projects as of Thursday, 2025-09-11 14:59 PDT. We will publish an analysis of this incident once we have completed our internal investigation. We thank you for your patience while we worked on resolving the issue. |
| 11 Sep 2025 | 15:08 PDT | Summary: Errors when starting to load map tiles & starting some maps services when using Google Maps Platform SDKs Description: Description: We believe the issue with Maps SDK for iOS, Maps SDK for Android is resolved. For Navigation SDK, we are still tracking recovery progress. We do not have an ETA for full resolution at this point. We will provide an update by Thursday, 2025-09-11 15:45 PDT with current details. Diagnosis: Blank map when first showing a map in application, affecting all subsequent tile loads and some Navigation SDK services. Workaround: None at this time. Diagnosis: Blank map when first showing a map in application, affecting all subsequent tile loads and some Navigation SDK services. Workaround: None at this time. |
| 11 Sep 2025 | 14:52 PDT | Summary: Errors when starting to load map tiles & starting some maps services when using Google Maps Platform SDKs Description: We believe the issue with Maps SDK for iOS, Maps SDK for Android, Navigation SDK is partially resolved. We do not have an ETA for full resolution at this point. We will provide an update by Thursday, 2025-09-11 15:45 PDT with current details. Diagnosis: Blank map when first showing a map in application, affecting all subsequent tile loads and some Navigation SDK services. Workaround: None at this time. |
| 11 Sep 2025 | 14:22 PDT | Summary: We are investigating a potential issue with Google Maps Platform Mobile SDK Description: Mitigation work is currently underway by our engineering team. We're seeing indications of recovery. We will provide more information by Thursday, 2025-09-11 15:30 US/Pacific. Diagnosis: Blank map when first showing a map in application. Workaround: None at this time. |
| 11 Sep 2025 | 13:41 PDT | Summary: We are investigating a potential issue with Google Maps Platform Mobile SDK Description: We have additional signals that impact may extend to Google Maps Platform Android SDK and Navigation SDK. Diagnosis: Blank map when first showing a map in application. Workaround: None at this time. |
| 11 Sep 2025 | 13:34 PDT | Summary: We are investigating a potential issue with Google Maps Platform Mobile SDK for iOS Description: We are investigating a potential issue with Maps SDK for iOS. We will provide more information by Thursday, 2025-09-11 14:05 PDT. Diagnosis: Blank map when first showing a map in application. Workaround: None at this time. |
- All times are US/Pacific