[{"id":"8KmM6cYopmd6ByrxfRBR","number":"490810494172755270","begin":"2026-03-11T11:51:08+00:00","created":"2026-03-11T13:04:58+00:00","end":"2026-03-11T16:11:45+00:00","modified":"2026-03-11T16:11:49+00:00","external_desc":"We are investigating a potential issue with Google Maps Platform routing/directions APIs","updates":[{"created":"2026-03-11T16:11:45+00:00","modified":"2026-03-11T16:11:50+00:00","when":"2026-03-11T16:11:45+00:00","text":"The issue with Google Maps Platform, Distance Matrix API, Routes API, Directions API has been resolved for all affected projects.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2026-03-11T14:58:15+00:00","modified":"2026-03-11T16:11:49+00:00","when":"2026-03-11T14:58:15+00:00","text":"Summary: We are investigating a potential issue with Google Maps Platform routing/directions APIs\nDescription: We believe the issue with Google Maps Platform, Distance Matrix API, Routes API, Directions API is almost entirely resolved since 07:15 PT.\nWe do not have an ETA for full resolution at this point.\nWe will provide an update by Wednesday, 2026-03-11 10:00 PDT with current details.\nDiagnosis: Elevated latency and error rates\nWorkaround: Retry failing requests; emit requests away from sources in the JAPAC region","status":"SERVICE_INFORMATION"},{"created":"2026-03-11T13:24:30+00:00","modified":"2026-03-11T14:58:15+00:00","when":"2026-03-11T13:24:30+00:00","text":"Summary: We are investigating a potential issue with Google Maps Platform routing/directions APIs\nDescription: Mitigation work is still underway by our engineering team.\nCurrent data indicates that up to 2% of requests in JAPAC are affected by this issue.\nThe mitigation started at 2026-03-11 06:15:00 PDT.\nWe will provide more information by Wednesday, 2026-03-11 08:00 PDT.\nDiagnosis: Elevated latency and error rates\nWorkaround: Retry failing requests; emit requests away from sources in the JAPAC region","status":"SERVICE_INFORMATION"},{"created":"2026-03-11T13:04:55+00:00","modified":"2026-03-11T13:24:34+00:00","when":"2026-03-11T13:04:55+00:00","text":"Summary: We are investigating a potential issue with Google Maps Platform Routes API\nDescription: We are experiencing an issue with Google Maps Platform, Routes API beginning at Wednesday, 2026-03-11 04:51 PDT.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Wednesday, 2026-03-11 06:35 PDT with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: Elevated latency and error rates\nWorkaround: Retry failing requests; emit requests away from sources in the JAPAC region; use other routing API","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2026-03-11T16:11:45+00:00","modified":"2026-03-11T16:11:50+00:00","when":"2026-03-11T16:11:45+00:00","text":"The issue with Google Maps Platform, Distance Matrix API, Routes API, Directions API has been resolved for all affected projects.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Directions API","id":"V7GFGzcHYt4r9szd5peD"},{"title":"Distance Matrix API","id":"GAgAA4csVGvQwM8pUMjZ"},{"title":"Routes API","id":"XGF8wXLekbikJa5jn3zP"}],"uri":"incidents/8KmM6cYopmd6ByrxfRBR"},{"id":"163VbP2njo8deNYScb4v","number":"15467164364025958114","begin":"2026-02-25T10:00:00+00:00","created":"2026-02-25T23:51:44+00:00","end":"2026-02-26T22:07:09+00:00","modified":"2026-02-26T22:07:13+00:00","external_desc":"Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API","updates":[{"created":"2026-02-26T22:07:09+00:00","modified":"2026-02-26T22:07:14+00:00","when":"2026-02-26T22:07:09+00:00","text":"The issue with Google Maps Platform, Geocoding API, Places API, Places API (New), Roads API has been resolved for all affected projects as of Thursday, 2026-02-26 13:26 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2026-02-26T18:46:14+00:00","modified":"2026-02-26T22:07:13+00:00","when":"2026-02-26T18:46:14+00:00","text":"Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API\nDescription: We are observing another spike of 5xx errors started at 2026-02-26 ~08:00 PST. The investigation into the most recent occurrence is ongoing, and Google Engineers have initiated the process of undraining the affected data centers.\nWe do not have an ETA for full resolution at this point.\nWe will provide an update by Thursday, 2026-02-26 14:00 PST with current details.\nDiagnosis: 5xx errors and elevated p90, p99 latency\nWorkaround: Retry a failed request","status":"SERVICE_INFORMATION"},{"created":"2026-02-26T11:16:10+00:00","modified":"2026-02-26T18:46:14+00:00","when":"2026-02-26T11:16:10+00:00","text":"Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API\nDescription: We believe the issue with Google Maps Platform, Geocoding API, Places API, Places API (New), Roads API is resolved for the most part.\nWe will provide a final update by Thursday, 2026-02-26 10:00 PST.\nDiagnosis: 5xx errors and elevated p90, p99 latency\nWorkaround: Retry a failed request","status":"SERVICE_INFORMATION"},{"created":"2026-02-26T06:01:03+00:00","modified":"2026-02-26T11:16:10+00:00","when":"2026-02-26T06:01:03+00:00","text":"Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API\nDescription: Mitigation work is still underway by our engineering team. The affected datacenters are still drained, and error rates are stabilized across services.\nThe mitigation is expected to complete by Thursday, 2026-02-26 09:00 PST.\nWe will provide more information by Thursday, 2026-02-26 05:00 PST.\nDiagnosis: 5xx errors and elevated p90, p99 latency\nWorkaround: Retry a failed request","status":"SERVICE_INFORMATION"},{"created":"2026-02-26T04:00:26+00:00","modified":"2026-02-26T06:01:03+00:00","when":"2026-02-26T04:00:26+00:00","text":"Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API\nDescription: The affected datacenters are still drained, and error rates are stabilized across services.\nGoogle Engineers are investigating the root cause for this incident.\nWill will provide an update by Wednesday, 2026-02-25 22:00 PST with current details.\nDiagnosis: 5xx errors and elevated p90, p99 latency\nWorkaround: Retry a failed request","status":"SERVICE_INFORMATION"},{"created":"2026-02-26T01:16:15+00:00","modified":"2026-02-26T04:00:26+00:00","when":"2026-02-26T01:16:15+00:00","text":"Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API\nDescription: We believe the issue with Google Maps Platform, Geocoding API, Places API, Places API (New), Roads API is partially resolved.\nFull resolution is expected to complete by Thursday, 2026-02-26 09:00 PST.\nGoogle Engineers have drained some affected datacenters, but there is another which is still in the process of being mitigated. The level of 5xx errors is reduced, but some customers may still experience elevated latency due to non-optimal routing.\nImpacted region: North America.\nWe will provide an update by Wednesday, 2026-02-25 20:00 PST with current details.\nDiagnosis: 5xx errors and elevated p90, p99 latency\nWorkaround: Retry a failed request","status":"SERVICE_INFORMATION"},{"created":"2026-02-25T23:51:44+00:00","modified":"2026-02-26T01:16:15+00:00","when":"2026-02-25T23:51:44+00:00","text":"Summary: Elevated latency and 5xx error rate for Google Maps Platform, Geocoding API, Places API. Roads API\nDescription: We believe the issue with Google Maps Platform, Geocoding API, Places API, Places API (New), Roads API is partially resolved.\nWe do not have an ETA for full resolution at this point.\nWe will provide an update by Wednesday, 2026-02-25 16:50 PST with current details.\nDiagnosis: 5xx errors and elevated p90, p99 latency\nWorkaround: Retry a failed request","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2026-02-26T22:07:09+00:00","modified":"2026-02-26T22:07:14+00:00","when":"2026-02-26T22:07:09+00:00","text":"The issue with Google Maps Platform, Geocoding API, Places API, Places API (New), Roads API has been resolved for all affected projects as of Thursday, 2026-02-26 13:26 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Geocoding API","id":"Md1Gfbo1WAea6wKUCQru"},{"title":"Places API","id":"i3CZYPyLB1zevsm2AV6M"},{"title":"Places API (New)","id":"W2kkyoCUEUmRNER3R894"},{"title":"Roads API","id":"UJEsvSMiBDvuxqMxK2Dg"}],"uri":"incidents/163VbP2njo8deNYScb4v"},{"id":"FcNKg8cR28xzpDNe1cGM","number":"820013836199620047","begin":"2026-02-22T08:53:56+00:00","created":"2026-02-22T11:45:30+00:00","end":"2026-02-22T19:00:33+00:00","modified":"2026-02-22T19:00:36+00:00","external_desc":"Elevated error rate on Places API","updates":[{"created":"2026-02-22T19:00:33+00:00","modified":"2026-02-22T19:00:37+00:00","when":"2026-02-22T19:00:33+00:00","text":"The issue with Google Maps Places API has been resolved for all affected users as of Sunday, 2026-02-22 10:40 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2026-02-22T13:00:28+00:00","modified":"2026-02-22T19:00:36+00:00","when":"2026-02-22T13:00:28+00:00","text":"Summary: Elevated error rate on Places API\nDescription: Error rates have subsided, as mitigation work is still underway by our engineering team.\nWe will provide more information by Sunday, 2026-02-22 09:00 PST.\nDiagnosis: Increase in 500 errors\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2026-02-22T11:45:26+00:00","modified":"2026-02-22T13:00:31+00:00","when":"2026-02-22T11:45:26+00:00","text":"Summary: Elevated error rate on Places API\nDescription: We are experiencing an issue with Google Maps Platform, Places API beginning at Sunday, 2026-02-22 00:53 PST.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Sunday, 2026-02-22 04:15 PST with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: Increase in 500 errors\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2026-02-22T19:00:33+00:00","modified":"2026-02-22T19:00:37+00:00","when":"2026-02-22T19:00:33+00:00","text":"The issue with Google Maps Places API has been resolved for all affected users as of Sunday, 2026-02-22 10:40 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"i3CZYPyLB1zevsm2AV6M","service_name":"Places API","affected_products":[{"title":"Places API","id":"i3CZYPyLB1zevsm2AV6M"}],"uri":"incidents/FcNKg8cR28xzpDNe1cGM"},{"id":"oMp6wfmScbB8pvKC7Wgj","number":"11547522823909174730","begin":"2026-02-08T04:39:59+00:00","created":"2026-02-08T11:46:45+00:00","end":"2026-02-08T22:05:12+00:00","modified":"2026-02-08T22:05:15+00:00","external_desc":"Potential issue with Google Maps Platform Maps SDK on Android","updates":[{"created":"2026-02-08T22:05:12+00:00","modified":"2026-02-08T22:05:17+00:00","when":"2026-02-08T22:05:12+00:00","text":"We experienced an issue with Maps SDK for Android, Maps SDK for iOS, Navigation SDK beginning at Saturday, 2026-02-07 20:39 PST.\nThe issue has been resolved for all affected users as of Sunday, 2026-02-08 08:49 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2026-02-08T17:04:56+00:00","modified":"2026-02-08T22:05:15+00:00","when":"2026-02-08T17:04:56+00:00","text":"Summary: Potential issue with Google Maps Platform Maps SDK on Android\nDescription: We believe the issue with Maps SDK for Android, Maps SDK for iOS, Navigation SDK is fully mitigated with the deployment of an older working version.\nWe thank you for your patience while we worked to resolve the problem.\nDiagnosis: Slower app startup and/or maps using a stale rendering configuration.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2026-02-08T14:06:07+00:00","modified":"2026-02-08T17:04:56+00:00","when":"2026-02-08T14:06:07+00:00","text":"Summary: Potential issue with Google Maps Platform Maps SDK on Android\nDescription: Our engineering team has continued to face difficulty deploying the mitigation and expects deployment to take significantly longer. We are working with other internal teams to find more options to accelerate deployment.\nWe will provide an update by Sunday, 2026-02-08 09:00 PST with current details.\nDiagnosis: Slower app startup and/or maps using a stale rendering configuration.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2026-02-08T12:46:14+00:00","modified":"2026-02-08T14:06:07+00:00","when":"2026-02-08T12:46:14+00:00","text":"Summary: Potential issue with Google Maps Platform Maps SDK on Android\nDescription: Our engineering team has determined the attempted mitigation failed to deploy. Work continues to deploy the mitigation, at which point we will confirm if the mitigation is effective and provide an ETA until mitigation is complete.\nSince client-side preventive measures are effectively limiting impact, we will provide an update by Sunday, 2026-02-08 06:00 PST with current details.\nDiagnosis: Slower app startup and/or maps using a stale rendering configuration.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2026-02-08T12:17:56+00:00","modified":"2026-02-08T12:46:14+00:00","when":"2026-02-08T12:17:56+00:00","text":"Summary: Potential issue with Google Maps Platform Maps SDK on Android\nDescription: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point.\nWe will provide more information by Sunday, 2026-02-08 04:45 PST.\nDiagnosis: Slower app startup and/or maps using a stale rendering configuration.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2026-02-08T12:08:07+00:00","modified":"2026-02-08T12:17:56+00:00","when":"2026-02-08T12:08:07+00:00","text":"Summary: Potential issue with Google Maps Platform Maps SDK on Android\nDescription: While our engineering team continues to investigate the issue, it appears that the symptoms are correct but the number of affected clients should be very limited due to fall-back mechanisms already in place. Mostly expect applications that have not been opened for at least several days (or longer) to experience delays opening or loading a map.\nA refinement of affected scope: While signals indicate Android is the most affected, there is a small increase in the signals for iOS as well as Navigation SDK (iOS and Android).\nWe will provide an update by Sunday, 2026-02-08 04:15 PST with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: Slower app startup and/or maps using a stale rendering configuration.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2026-02-08T11:46:39+00:00","modified":"2026-02-08T12:08:07+00:00","when":"2026-02-08T11:46:39+00:00","text":"Summary: Potential issue with Google Maps Platform Maps SDK on Android\nDescription: We are investigating a potential issue with Maps SDK for Android, Maps SDK for iOS, Navigation SDK.\nWe will provide more information by Sunday, 2026-02-08 04:15 PST.\nDiagnosis: Slower app startup and/or maps using a stale rendering configuration.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2026-02-08T22:05:12+00:00","modified":"2026-02-08T22:05:17+00:00","when":"2026-02-08T22:05:12+00:00","text":"We experienced an issue with Maps SDK for Android, Maps SDK for iOS, Navigation SDK beginning at Saturday, 2026-02-07 20:39 PST.\nThe issue has been resolved for all affected users as of Sunday, 2026-02-08 08:49 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Maps SDK for Android","id":"4p9T1FeeVrfzqkUnqP8t"},{"title":"Maps SDK for iOS","id":"TCuQ3Mg685pUdMATFvm3"},{"title":"Navigation SDK","id":"Z3uUQHbkWBZ1UZtKppME"}],"uri":"incidents/oMp6wfmScbB8pvKC7Wgj"},{"id":"nEFBVwmCVuViEfgMC2JB","number":"6318808939705622996","begin":"2026-02-05T20:44:25+00:00","created":"2026-02-06T02:42:44+00:00","end":"2026-02-06T03:31:59+00:00","modified":"2026-02-06T03:32:01+00:00","external_desc":"Map tiles of South Korea not shown for users in some locations","updates":[{"created":"2026-02-06T03:31:59+00:00","modified":"2026-02-06T03:32:02+00:00","when":"2026-02-06T03:31:59+00:00","text":"The issue with Google Maps Platform, Maps JavaScript API, Maps SDK for Android, Navigation SDK, Maps SDK for iOS has been resolved for all affected users as of Thursday, 2026-02-05 19:05 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2026-02-06T03:10:13+00:00","modified":"2026-02-06T03:32:01+00:00","when":"2026-02-06T03:10:13+00:00","text":"Summary: Map tiles of South Korea not shown for users in some locations\nDescription: We believe the issue with Google Maps Platform, Maps JavaScript API, Maps SDK for Android, Navigation SDK, Maps SDK for iOS is mitigated as of 19:05 US/Pacific.\nWe will monitor the situation before we close this incident.\nWe will provide an update by Thursday, 2026-02-05 20:00 PST with current details.\nDiagnosis: Map tiles of South Korea for zoom levels 7 and higher not shown for users in some locations including South Korea\nWorkaround: None at this time.","status":"SERVICE_DISRUPTION"},{"created":"2026-02-06T02:42:42+00:00","modified":"2026-02-06T03:10:16+00:00","when":"2026-02-06T02:42:42+00:00","text":"Summary: Map tiles of South Korea not shown for users in some locations\nDescription: Our engineering team continues to investigate the issue.\nFor users in the impacted locations, so far we confirm the issue occurs on Maps JavaScript API, Maps SDK for Android, Navigation SDK for Android.\nThe issue does not happen for Static Maps API.\nWe will provide an update by Thursday, 2026-02-05 19:15 PST with current details.\nDiagnosis: Map tiles of South Korea for zoom levels 7 and higher not shown for users in some locations including South Korea\nWorkaround: None at this time.","status":"SERVICE_DISRUPTION"}],"most_recent_update":{"created":"2026-02-06T03:31:59+00:00","modified":"2026-02-06T03:32:02+00:00","when":"2026-02-06T03:31:59+00:00","text":"The issue with Google Maps Platform, Maps JavaScript API, Maps SDK for Android, Navigation SDK, Maps SDK for iOS has been resolved for all affected users as of Thursday, 2026-02-05 19:05 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Maps JavaScript API","id":"PnvdvT8GxTTHKMDKG7kq"},{"title":"Maps SDK for Android","id":"4p9T1FeeVrfzqkUnqP8t"},{"title":"Maps SDK for iOS","id":"TCuQ3Mg685pUdMATFvm3"},{"title":"Navigation SDK","id":"Z3uUQHbkWBZ1UZtKppME"}],"uri":"incidents/nEFBVwmCVuViEfgMC2JB"},{"id":"bG1nVat961psqzVe7tB9","number":"17226869972734311091","begin":"2025-12-03T19:47:00+00:00","created":"2025-12-03T21:40:04+00:00","end":"2025-12-03T21:34:00+00:00","modified":"2025-12-03T22:13:15+00:00","external_desc":"We are investigating an issue with Google Maps Platform, Geocoding API","updates":[{"created":"2025-12-03T21:43:13+00:00","modified":"2025-12-03T22:13:15+00:00","when":"2025-12-03T21:43:13+00:00","text":"The issue with Google Maps Platform, Geocoding API, Routes API has been resolved for all affected projects as of Wednesday, 2025-12-03 13:34 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-12-03T21:40:03+00:00","modified":"2025-12-03T21:43:15+00:00","when":"2025-12-03T21:40:03+00:00","text":"Summary: We are investigating an issue with Google Maps Platform, Geocoding API\nDescription: We are experiencing an issue with Google Maps Platform, Geocoding API, Routes API beginning at Wednesday, 2025-12-03 12:16 PST.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Wednesday, 2025-12-03 13:45 PST with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: 5xx errors\nWorkaround: Retry failed request","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2025-12-03T21:43:13+00:00","modified":"2025-12-03T22:13:15+00:00","when":"2025-12-03T21:43:13+00:00","text":"The issue with Google Maps Platform, Geocoding API, Routes API has been resolved for all affected projects as of Wednesday, 2025-12-03 13:34 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Address Validation API","id":"XELnvMgmjXmZsXhBLSpL"},{"title":"Directions API","id":"V7GFGzcHYt4r9szd5peD"},{"title":"Distance Matrix API","id":"GAgAA4csVGvQwM8pUMjZ"},{"title":"Geocoding API","id":"Md1Gfbo1WAea6wKUCQru"},{"title":"Maps Static API","id":"ysbfEWqtisjwS2zF5Rm3"},{"title":"Routes API","id":"XGF8wXLekbikJa5jn3zP"},{"title":"Street View Static API","id":"E2TgzLfvdQfjwf5ouMvv"}],"uri":"incidents/bG1nVat961psqzVe7tB9"},{"id":"e4MdbbzQdCUjnHRL5Lc3","number":"13679048623829343274","begin":"2025-11-13T18:27:00+00:00","created":"2025-11-13T21:56:27+00:00","end":"2025-11-13T19:57:23+00:00","modified":"2025-11-13T21:59:46+00:00","external_desc":"Photos of places took minutes to be returned by the API, affecting multiple GMP APIs to different degrees.","updates":[{"created":"2025-11-13T21:56:27+00:00","modified":"2025-11-13T21:59:46+00:00","when":"2025-11-13T21:56:27+00:00","text":"Requests for photos of places from the Maps JavaScript API took minutes to return, timing-out before they could be displayed. Similar symptoms occurred at a much lower rate for web service API requests made to the Places API Photo endpoints.\nNote: This is an after-the-fact report for an already-mitigated incident.\nSymptoms: Request time-outs and HTTP 500 responses.","status":"AVAILABLE"}],"most_recent_update":{"created":"2025-11-13T21:56:27+00:00","modified":"2025-11-13T21:59:46+00:00","when":"2025-11-13T21:56:27+00:00","text":"Requests for photos of places from the Maps JavaScript API took minutes to return, timing-out before they could be displayed. Similar symptoms occurred at a much lower rate for web service API requests made to the Places API Photo endpoints.\nNote: This is an after-the-fact report for an already-mitigated incident.\nSymptoms: Request time-outs and HTTP 500 responses.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Maps JavaScript API","id":"PnvdvT8GxTTHKMDKG7kq"},{"title":"Places API","id":"i3CZYPyLB1zevsm2AV6M"},{"title":"Places API (New)","id":"W2kkyoCUEUmRNER3R894"}],"uri":"incidents/e4MdbbzQdCUjnHRL5Lc3"},{"id":"T6kYDbtKy1cMxSVipsVi","number":"2090699887084366584","begin":"2025-11-03T02:16:33+00:00","created":"2025-11-03T04:29:53+00:00","end":"2025-11-04T02:50:04+00:00","modified":"2025-11-04T02:50:06+00:00","external_desc":"Increased 5xx error rate for Distance Matrix API","updates":[{"created":"2025-11-04T02:50:04+00:00","modified":"2025-11-04T02:50:07+00:00","when":"2025-11-04T02:50:04+00:00","text":"After extended monitoring, we confirmed that the mitigation measures addressed the issue. The last measure was applied on Sunday, 2025-11-02 20:33 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-11-04T00:02:09+00:00","modified":"2025-11-04T02:50:06+00:00","when":"2025-11-04T00:02:09+00:00","text":"Summary: Increased 5xx error rate for Distance Matrix API\nDescription: We believe the issue with Distance Matrix API is mitigated. We continue to monitor the situation and will provide an update by Monday, 2025-11-03 19:00 PST with current details.\nDiagnosis: Increased 5xx error rate for Distance Matrix API\nWorkaround: None at this time","status":"SERVICE_DISRUPTION"},{"created":"2025-11-03T07:00:35+00:00","modified":"2025-11-04T00:02:09+00:00","when":"2025-11-03T07:00:35+00:00","text":"Summary: Increased 5xx error rate for Distance Matrix API\nDescription: We believe the issue with Distance Matrix API is mitigated. We continue to monitor the situation and will provide an update by Monday, 2025-11-03 16:00 PST with current details.\nDiagnosis: Increased 5xx error rate for Distance Matrix API\nWorkaround: None at this time","status":"SERVICE_DISRUPTION"},{"created":"2025-11-03T04:58:03+00:00","modified":"2025-11-03T07:00:35+00:00","when":"2025-11-03T04:58:03+00:00","text":"Summary: Increased 5xx error rate for Distance Matrix API\nDescription: We have applied a mitigation measure and confirmed it is effective. We will monitor the situation.\nWe will provide an update by Sunday, 2025-11-02 23:00 PST with current details.\nDiagnosis: Increased 5xx error rate for Distance Matrix API\nWorkaround: None at this time","status":"SERVICE_DISRUPTION"},{"created":"2025-11-03T04:29:49+00:00","modified":"2025-11-03T04:58:03+00:00","when":"2025-11-03T04:29:49+00:00","text":"Summary: Increased 5xx error rate for Distance Matrix API\nDescription: We are experiencing an issue with Distance Matrix API beginning at Sunday, 2025-11-02 18:16 PST.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Sunday, 2025-11-02 21:00 PST with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: Increased 5xx error rate for Distance Matrix API\nWorkaround: None at this time","status":"SERVICE_DISRUPTION"}],"most_recent_update":{"created":"2025-11-04T02:50:04+00:00","modified":"2025-11-04T02:50:07+00:00","when":"2025-11-04T02:50:04+00:00","text":"After extended monitoring, we confirmed that the mitigation measures addressed the issue. The last measure was applied on Sunday, 2025-11-02 20:33 PST.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"GAgAA4csVGvQwM8pUMjZ","service_name":"Distance Matrix API","affected_products":[{"title":"Distance Matrix API","id":"GAgAA4csVGvQwM8pUMjZ"}],"uri":"incidents/T6kYDbtKy1cMxSVipsVi"},{"id":"F4UVoCCUVVCrrR1LP7cR","number":"13702207423068920347","begin":"2025-09-29T14:19:43+00:00","created":"2025-09-29T14:54:50+00:00","end":"2025-09-29T18:58:20+00:00","modified":"2025-09-29T18:58:23+00:00","external_desc":"We are investigating a potential issue with routing products","updates":[{"created":"2025-09-29T18:58:20+00:00","modified":"2025-09-29T18:58:23+00:00","when":"2025-09-29T18:58:20+00:00","text":"The issue with Google Maps Platform, Directions API, Distance Matrix API, Routes API has been resolved for all affected users as of Monday, 2025-09-29 11:05 PDT.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-09-29T18:53:24+00:00","modified":"2025-09-29T18:58:23+00:00","when":"2025-09-29T18:53:24+00:00","text":"Summary: We are investigating a potential issue with routing products\nDescription: We have completed mitigation efforts as of 2025-09-29 11:05 US/Pacific, which focused on optimizing capacity in the impacted service backends and improves reliability within our South American data center.\nOur Engineer team will be performing a postmortem and we have identified key follow-up items to further improve the reliability of the affected service in South America.\nWe will provide a detailed update by Monday, 2025-09-29 13:00 US/Pacific.\nDiagnosis: Reduced API availability\nWorkaround: None at this time.","status":"SERVICE_OUTAGE"},{"created":"2025-09-29T17:01:59+00:00","modified":"2025-09-29T18:53:24+00:00","when":"2025-09-29T17:01:59+00:00","text":"Summary: We are investigating a potential issue with routing products\nDescription: After further investigation, we found that a service backend out of South America was resource constrained during increased traffic to the service. During this period of overload, a portion of the traffic spilled over temporarily into North American data centers, resulting in increased error rates and possible latency there as well.\nOur Engineering team have identified a few key mitigations including increasing capacity in the impacted backends. This work is underway by our Engineering team and we will follow up as soon as there is more to share.\nWe will provide an update by Monday, 2025-09-29 12:30 US/Pacific.\nDiagnosis: Reduced API availability\nWorkaround: None at this time.","status":"SERVICE_OUTAGE"},{"created":"2025-09-29T15:29:12+00:00","modified":"2025-09-29T17:01:59+00:00","when":"2025-09-29T15:29:12+00:00","text":"Summary: We are investigating a potential issue with routing products\nDescription: We are experiencing an issue with Directions and Distance Matrix API availability out of a data center in South America.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Monday, 2025-09-29 10:00 PDT with current details.\nWe apologize to all who are affected by the disruption\nDiagnosis: Reduced API availability\nWorkaround: None at this time.","status":"SERVICE_OUTAGE"},{"created":"2025-09-29T14:54:45+00:00","modified":"2025-09-29T15:29:12+00:00","when":"2025-09-29T14:54:45+00:00","text":"Summary: We are investigating a potential issue with routing products\nDescription: We are experiencing an issue with Google Maps Platform, Directions API, Distance Matrix API, Routes API beginning at Monday, 2025-09-29 07:19 PDT.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Monday, 2025-09-29 08:25 PDT with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: Reduced API availability\nWorkaround: None at this time.","status":"SERVICE_OUTAGE"}],"most_recent_update":{"created":"2025-09-29T18:58:20+00:00","modified":"2025-09-29T18:58:23+00:00","when":"2025-09-29T18:58:20+00:00","text":"The issue with Google Maps Platform, Directions API, Distance Matrix API, Routes API has been resolved for all affected users as of Monday, 2025-09-29 11:05 PDT.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_OUTAGE","severity":"high","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Directions API","id":"V7GFGzcHYt4r9szd5peD"},{"title":"Distance Matrix API","id":"GAgAA4csVGvQwM8pUMjZ"},{"title":"Routes API","id":"XGF8wXLekbikJa5jn3zP"}],"uri":"incidents/F4UVoCCUVVCrrR1LP7cR"},{"id":"rXFAnaaQofURsoo69EPj","number":"6204979687583042486","begin":"2025-09-23T10:44:55+00:00","created":"2025-09-23T17:07:40+00:00","end":"2025-09-23T17:53:49+00:00","modified":"2025-09-23T17:53:53+00:00","external_desc":"Increased Error rate for Weather API's currentConditions","updates":[{"created":"2025-09-23T17:53:49+00:00","modified":"2025-09-23T17:53:54+00:00","when":"2025-09-23T17:53:49+00:00","text":"The issue with Weather API, Google Maps Platform has been resolved for all affected projects as of Tuesday, 2025-09-23 10:50 PDT.\nWe will publish an analysis of this incident once we have completed our internal investigation.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-09-23T17:07:38+00:00","modified":"2025-09-23T17:53:53+00:00","when":"2025-09-23T17:07:38+00:00","text":"Summary: Increased Error rate for Weather API's currentConditions\nDescription: We are experiencing an issue with Weather API, Google Maps Platform beginning at Tuesday, 2025-09-23 03:44 PDT.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Tuesday, 2025-09-23 10:40 PDT with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: Requests to currentConditions may fail.\nWorkaround: Retry request with exponential backoff.","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2025-09-23T17:53:49+00:00","modified":"2025-09-23T17:53:54+00:00","when":"2025-09-23T17:53:49+00:00","text":"The issue with Weather API, Google Maps Platform has been resolved for all affected projects as of Tuesday, 2025-09-23 10:50 PDT.\nWe will publish an analysis of this incident once we have completed our internal investigation.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"mSBnWi45BcuFGQrD9SZd","service_name":"Weather API","affected_products":[{"title":"Weather API","id":"mSBnWi45BcuFGQrD9SZd"}],"uri":"incidents/rXFAnaaQofURsoo69EPj"},{"id":"vWxTa1akdG4FptNdRkk8","number":"10375996832229590055","begin":"2025-09-11T18:12:05+00:00","created":"2025-09-11T20:34:55+00:00","end":"2025-09-11T22:27:03+00:00","modified":"2025-09-24T20:44:16+00:00","external_desc":"Errors when starting to load map tiles \u0026 starting some maps services when using Google Maps Platform SDKs","updates":[{"created":"2025-09-24T20:44:16+00:00","modified":"2025-09-24T20:44:16+00:00","when":"2025-09-24T20:44:16+00:00","text":"We have completed our internal investigation of this incident. Details can be found in the report attached to [our final update on the public issue](https://issuetracker.google.com/issues/444497872#comment8).\nIf you have follow-up questions on this issue, please [contact us](https://developers.google.com/maps/support#contact-maps-support).","status":"AVAILABLE"},{"created":"2025-09-11T22:27:03+00:00","modified":"2025-09-24T20:44:16+00:00","when":"2025-09-11T22:27:03+00:00","text":"The issue with Maps SDK for iOS, Maps SDK for Android, Navigation SDK has been resolved for all affected projects as of Thursday, 2025-09-11 14:59 PDT.\nWe will publish an analysis of this incident once we have completed our internal investigation.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-09-11T22:08:12+00:00","modified":"2025-09-11T22:27:05+00:00","when":"2025-09-11T22:08:12+00:00","text":"Summary: Errors when starting to load map tiles \u0026 starting some maps services when using Google Maps Platform SDKs\nDescription: Description: We believe the issue with Maps SDK for iOS, Maps SDK for Android is resolved. For Navigation SDK, we are still tracking recovery progress.\nWe do not have an ETA for full resolution at this point.\nWe will provide an update by Thursday, 2025-09-11 15:45 PDT with current details.\nDiagnosis: Blank map when first showing a map in application, affecting all subsequent tile loads and some Navigation SDK services.\nWorkaround: None at this time.\nDiagnosis: Blank map when first showing a map in application, affecting all subsequent tile loads and some Navigation SDK services.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2025-09-11T21:52:20+00:00","modified":"2025-09-11T22:08:12+00:00","when":"2025-09-11T21:52:20+00:00","text":"Summary: Errors when starting to load map tiles \u0026 starting some maps services when using Google Maps Platform SDKs\nDescription: We believe the issue with Maps SDK for iOS, Maps SDK for Android, Navigation SDK is partially resolved.\nWe do not have an ETA for full resolution at this point.\nWe will provide an update by Thursday, 2025-09-11 15:45 PDT with current details.\nDiagnosis: Blank map when first showing a map in application, affecting all subsequent tile loads and some Navigation SDK services.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2025-09-11T21:22:50+00:00","modified":"2025-09-11T21:52:20+00:00","when":"2025-09-11T21:22:50+00:00","text":"Summary: We are investigating a potential issue with Google Maps Platform Mobile SDK\nDescription: Mitigation work is currently underway by our engineering team. We're seeing indications of recovery.\nWe will provide more information by Thursday, 2025-09-11 15:30 US/Pacific.\nDiagnosis: Blank map when first showing a map in application.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2025-09-11T20:41:22+00:00","modified":"2025-09-11T21:22:50+00:00","when":"2025-09-11T20:41:22+00:00","text":"Summary: We are investigating a potential issue with Google Maps Platform Mobile SDK\nDescription: We have additional signals that impact may extend to Google Maps Platform Android SDK and Navigation SDK.\nDiagnosis: Blank map when first showing a map in application.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2025-09-11T20:34:52+00:00","modified":"2025-09-11T20:41:25+00:00","when":"2025-09-11T20:34:52+00:00","text":"Summary: We are investigating a potential issue with Google Maps Platform Mobile SDK for iOS\nDescription: We are investigating a potential issue with Maps SDK for iOS.\nWe will provide more information by Thursday, 2025-09-11 14:05 PDT.\nDiagnosis: Blank map when first showing a map in application.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2025-09-24T20:44:16+00:00","modified":"2025-09-24T20:44:16+00:00","when":"2025-09-24T20:44:16+00:00","text":"We have completed our internal investigation of this incident. Details can be found in the report attached to [our final update on the public issue](https://issuetracker.google.com/issues/444497872#comment8).\nIf you have follow-up questions on this issue, please [contact us](https://developers.google.com/maps/support#contact-maps-support).","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Maps SDK for Android","id":"4p9T1FeeVrfzqkUnqP8t"},{"title":"Maps SDK for iOS","id":"TCuQ3Mg685pUdMATFvm3"},{"title":"Navigation SDK","id":"Z3uUQHbkWBZ1UZtKppME"}],"uri":"incidents/vWxTa1akdG4FptNdRkk8"},{"id":"iG64dj6Vu5a61pwdyV46","number":"8053590880911943330","begin":"2025-06-12T17:46:00+00:00","created":"2025-06-12T19:23:53+00:00","end":"2025-06-12T20:38:00+00:00","modified":"2025-06-12T20:46:13+00:00","external_desc":"Widespread issue affecting multiple Google Maps Platform APIs","updates":[{"created":"2025-06-12T19:50:01+00:00","modified":"2025-06-12T20:46:13+00:00","when":"2025-06-12T19:50:01+00:00","text":"Most services have recovered except Street View, Static Maps, Solar, Air Quality, and Mobility services.","status":"AVAILABLE"},{"created":"2025-06-12T19:23:53+00:00","modified":"2025-06-12T19:50:01+00:00","when":"2025-06-12T19:23:53+00:00","text":"We are experiencing an issue with multiple Google Maps Platform APIs, including Places API, beginning as early as Thursday, 2025-06-12 10:46 US/Pacific US/Pacific.\nOur engineering team is investigating the issue.\nFor regular status updates, please follow: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4 where we will provide the next update by Thursday, 2025-06-12 12:15 US/Pacific.\nAffected customers will observe an increased rate of HTTP 500 received from the server.","status":"SERVICE_OUTAGE"}],"most_recent_update":{"created":"2025-06-12T19:50:01+00:00","modified":"2025-06-12T20:46:13+00:00","when":"2025-06-12T19:50:01+00:00","text":"Most services have recovered except Street View, Static Maps, Solar, Air Quality, and Mobility services.","status":"AVAILABLE"},"status_impact":"SERVICE_OUTAGE","severity":"high","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Address Validation API","id":"XELnvMgmjXmZsXhBLSpL"},{"title":"Aerial View API","id":"zxLZAokL8WKZJHcuNjy7"},{"title":"Air Quality API","id":"FwR97UVzk7q6BXRyargX"},{"title":"Directions API","id":"V7GFGzcHYt4r9szd5peD"},{"title":"Distance Matrix API","id":"GAgAA4csVGvQwM8pUMjZ"},{"title":"Geocoding API","id":"Md1Gfbo1WAea6wKUCQru"},{"title":"Geolocation API","id":"6mwyzFBPQz1fDKH1cWg3"},{"title":"Maps Elevation API","id":"v78tQuNp2Ctjsg8rELL5"},{"title":"Maps Embed API","id":"3cRuNnCdBP8ofMM4Ho8r"},{"title":"Maps JavaScript API","id":"PnvdvT8GxTTHKMDKG7kq"},{"title":"Maps SDK for Android","id":"4p9T1FeeVrfzqkUnqP8t"},{"title":"Maps SDK for iOS","id":"TCuQ3Mg685pUdMATFvm3"},{"title":"Maps Static API","id":"ysbfEWqtisjwS2zF5Rm3"},{"title":"Maps Tile API","id":"sZ86L6y4fhHk7PbVfGoN"},{"title":"Mobility services","id":"UQ62743fyvE5wbFeCE4x"},{"title":"Navigation SDK","id":"Z3uUQHbkWBZ1UZtKppME"},{"title":"Places API","id":"i3CZYPyLB1zevsm2AV6M"},{"title":"Places API (New)","id":"W2kkyoCUEUmRNER3R894"},{"title":"Places UI Kit","id":"bvyQ81eArcznwMc8cTck"},{"title":"Pollen API","id":"s8csA2NpPBePeUZkHuNB"},{"title":"Roads API","id":"UJEsvSMiBDvuxqMxK2Dg"},{"title":"Route Optimization API","id":"m5eTnijaHgFg5wrdat2Y"},{"title":"Routes API","id":"XGF8wXLekbikJa5jn3zP"},{"title":"Solar API","id":"1NMLK1MpAs7QUz8HDGUs"},{"title":"Street View Static API","id":"E2TgzLfvdQfjwf5ouMvv"},{"title":"Time Zone API","id":"QGXvF2cJ97eR4mVK1UA2"}],"uri":"incidents/iG64dj6Vu5a61pwdyV46"},{"id":"um2LD4fJKMdZygL1Y3JX","number":"2089973523552261932","begin":"2025-06-10T10:34:00+00:00","created":"2025-06-10T18:22:24+00:00","end":"2025-06-10T20:41:00+00:00","modified":"2025-06-16T20:17:09+00:00","external_desc":"Google Maps Platform Geocoding, Routing APIs returns INVALID_REQUEST for Geocoding (forward)","updates":[{"created":"2025-06-10T20:41:52+00:00","modified":"2025-06-16T20:17:09+00:00","when":"2025-06-10T20:41:52+00:00","text":"The issue with Google Maps Platform, Distance Matrix API, Geocoding API, Directions API has been resolved for all affected locations as of Tuesday, 2025-06-10 13:32 PDT.\nWe will publish an analysis of this incident once we have completed our internal investigation.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-06-10T19:49:22+00:00","modified":"2025-06-10T20:41:54+00:00","when":"2025-06-10T19:49:22+00:00","text":"Summary: Google Maps Platform Geocoding, Routing APIs returns INVALID_REQUEST for Geocoding (forward)\nDescription: Mitigation work is still underway by our engineering team.\nCurrent estimate by Engineering is 1-2 hours.\nThe mitigation is expected to complete by Tuesday, 2025-06-10 03:00 PDT.\nWe will provide more information by Tuesday, 2025-06-10 14:00 PDT.\nThank you for your patience while we are working on mitigation of the issue.\nDiagnosis: API calls return geocoding status: INVALID_REQUEST for some locations.\nWorkaround: Possible workaround: use Places Autocomplete in lieu of Address/Forward Geocoding, Place Details for place_id lookup in lieu of Geocoding place_id lookup. And feed lat/lng coordinates in lieu of address/place_id into Routing APIs.","status":"SERVICE_INFORMATION"},{"created":"2025-06-10T19:01:22+00:00","modified":"2025-06-10T19:49:25+00:00","when":"2025-06-10T19:01:22+00:00","text":"Summary: Google Maps Platform Geocoding, Routing APIs returns INVALID_REQUEST for Geocoding (forward)\nDescription: Mitigation work is currently underway by our engineering team.\nThe mitigation is expected to complete by Tuesday, 2025-06-10 12:35 PDT.\nWe will provide more information by Tuesday, 2025-06-10 12:35 PDT.\nDiagnosis: API calls return geocoding status: INVALID_REQUEST for some locations.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2025-06-10T18:22:21+00:00","modified":"2025-06-10T19:01:24+00:00","when":"2025-06-10T18:22:21+00:00","text":"Summary: Google Maps Platform Geocoding, Routing APIs returns INVALID_REQUEST for Geocoding.\nDescription: We are experiencing an issue with Google Maps Platform, Distance Matrix API, Geocoding API, Directions API beginning at Tuesday, 2025-06-10 03:34 PDT.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Tuesday, 2025-06-10 11:55 PDT with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: None at this time.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2025-06-10T20:41:52+00:00","modified":"2025-06-16T20:17:09+00:00","when":"2025-06-10T20:41:52+00:00","text":"The issue with Google Maps Platform, Distance Matrix API, Geocoding API, Directions API has been resolved for all affected locations as of Tuesday, 2025-06-10 13:32 PDT.\nWe will publish an analysis of this incident once we have completed our internal investigation.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Directions API","id":"V7GFGzcHYt4r9szd5peD"},{"title":"Distance Matrix API","id":"GAgAA4csVGvQwM8pUMjZ"},{"title":"Geocoding API","id":"Md1Gfbo1WAea6wKUCQru"}],"uri":"incidents/um2LD4fJKMdZygL1Y3JX"},{"id":"5e1pv4HLr9xoXCzdDxUA","number":"12720284171008784821","begin":"2025-06-08T09:57:04+00:00","created":"2025-06-08T11:28:44+00:00","end":"2025-06-08T12:54:41+00:00","modified":"2025-06-08T12:54:43+00:00","external_desc":"Errors starting guidance on the Navigation SDK","updates":[{"created":"2025-06-08T12:54:41+00:00","modified":"2025-06-08T12:54:44+00:00","when":"2025-06-08T12:54:41+00:00","text":"The issue with Navigation SDK has been resolved for all affected users as of Sunday, 2025-06-08 05:42 PDT.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-06-08T11:59:28+00:00","modified":"2025-06-08T12:54:43+00:00","when":"2025-06-08T11:59:28+00:00","text":"Summary: Errors starting guidance on the Navigation SDK\nDescription: Mitigation work is still underway by our engineering team.\nCurrent data indicates that at peak 4% of requests are intermittently affected by this issue globally.\nWe will provide more information by Sunday, 2025-06-08 05:55 PDT.\nDiagnosis: Errors starting the guidance on the Navigation SDK\nWorkaround: None at this time. Users should retry when it fails.","status":"SERVICE_INFORMATION"},{"created":"2025-06-08T11:28:41+00:00","modified":"2025-06-08T11:59:28+00:00","when":"2025-06-08T11:28:41+00:00","text":"Summary: Errors starting guidance on the Navigation SDK\nDescription: We are experiencing an issue with Navigation SDK beginning at Sunday, 2025-06-08 02:57 PDT. This issue would cause errors starting the guidance (up to 4% of failures globally).\nOur engineering team is mitigating the issue, and the error rate is back to normal levels since 03:37:00 PDT.\nWe will provide an update by Sunday, 2025-06-08 04:55 PDT with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: Errors starting the guidance on the Navigation SDK\nWorkaround: None at this time. Users should retry when it fails.","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2025-06-08T12:54:41+00:00","modified":"2025-06-08T12:54:44+00:00","when":"2025-06-08T12:54:41+00:00","text":"The issue with Navigation SDK has been resolved for all affected users as of Sunday, 2025-06-08 05:42 PDT.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"Z3uUQHbkWBZ1UZtKppME","service_name":"Navigation SDK","affected_products":[{"title":"Navigation SDK","id":"Z3uUQHbkWBZ1UZtKppME"}],"uri":"incidents/5e1pv4HLr9xoXCzdDxUA"},{"id":"SbV9xRs8jGYnyZB4Efdf","number":"8164403107674000592","begin":"2025-06-05T11:20:40+00:00","created":"2025-06-05T12:32:30+00:00","end":"2025-06-05T13:10:54+00:00","modified":"2025-06-05T13:11:00+00:00","external_desc":"We are investigating a issue with Google Maps Platform Places API New (GetPlace, Place Details)","updates":[{"created":"2025-06-05T13:10:54+00:00","modified":"2025-06-05T13:11:01+00:00","when":"2025-06-05T13:10:54+00:00","text":"The issue with Google Maps Platform, Places API (New), Places SDK for Android, Places SDK for iOS has been resolved for all affected projects as of Thursday, 2025-06-05 06:00 PDT.\nWe will publish an analysis of this incident once we have completed our internal investigation.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-06-05T12:54:40+00:00","modified":"2025-06-05T13:11:00+00:00","when":"2025-06-05T12:54:40+00:00","text":"Summary: We are investigating a issue with Google Maps Platform Places API New (GetPlace, Place Details)\nDescription: We believe the issue with Google Maps Platform, Places API (New), Places SDK for Android, Places SDK for iOS is partially resolved.\nWe do not have an ETA for full resolution at this point.\nWe will provide an update by Thursday, 2025-06-05 06:25 PDT with current details.\nDiagnosis: Very high rate of HTTP 5XX errors for valid requests\nWorkaround: Use Places API (Legacy) or other alternative API","status":"SERVICE_OUTAGE"},{"created":"2025-06-05T12:32:15+00:00","modified":"2025-06-05T12:54:40+00:00","when":"2025-06-05T12:32:15+00:00","text":"Summary: We are investigating a issue with Google Maps Platform Places API New (GetPlace, Place Details)\nDescription: We are experiencing an issue with Google Maps Platform, Places API (New), Places SDK for Android, Places SDK for iOS beginning at Thursday, 2025-06-05 04:20 PDT.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Thursday, 2025-06-05 06:00 PDT with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: Very high rate of HTTP 5XX errors for valid requests\nWorkaround: Use Places API (Legacy) or other alternative API","status":"SERVICE_OUTAGE"}],"most_recent_update":{"created":"2025-06-05T13:10:54+00:00","modified":"2025-06-05T13:11:01+00:00","when":"2025-06-05T13:10:54+00:00","text":"The issue with Google Maps Platform, Places API (New), Places SDK for Android, Places SDK for iOS has been resolved for all affected projects as of Thursday, 2025-06-05 06:00 PDT.\nWe will publish an analysis of this incident once we have completed our internal investigation.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_OUTAGE","severity":"high","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Places API (New)","id":"W2kkyoCUEUmRNER3R894"},{"title":"Places SDK for Android","id":"5GgCkqeeTj7d2VoJA87A"},{"title":"Places SDK for iOS","id":"6NNdYVtHfTocyEZG3G5p"}],"uri":"incidents/SbV9xRs8jGYnyZB4Efdf"},{"id":"Tn8v8ECQrzXRoDYJC6qF","number":"11491796138266825903","begin":"2025-05-29T09:57:00+00:00","created":"2025-05-29T16:25:45+00:00","end":"2025-05-29T18:44:00+00:00","modified":"2025-05-30T17:54:55+00:00","external_desc":"Google Maps Platform - Incorrect road closures in North Rhine-Westphalia, Germany affecting routing in Routes, Directions, Distance Matrix APIs, Navigation SDKs (http://issuetracker.google.com/421167776)","updates":[{"created":"2025-05-29T18:57:47+00:00","modified":"2025-05-30T17:54:55+00:00","when":"2025-05-29T18:57:47+00:00","text":"The issue with incorrect road closures has been resolved for all affected routes as of Thursday, 2025-05-29 11:44 US/Pacific. We thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-05-29T16:25:45+00:00","modified":"2025-05-29T18:57:47+00:00","when":"2025-05-29T16:25:45+00:00","text":"Incorrect road closures in North Rhine-Westphalia, Germany affecting routing in Google Maps Platform Routes, Directions, Distance Matrix APIs, Navigation SDKs\nWorkaround: None\nImpacted regions: North Rhine-Westphalia, Germany","status":"SERVICE_OUTAGE"}],"most_recent_update":{"created":"2025-05-29T18:57:47+00:00","modified":"2025-05-30T17:54:55+00:00","when":"2025-05-29T18:57:47+00:00","text":"The issue with incorrect road closures has been resolved for all affected routes as of Thursday, 2025-05-29 11:44 US/Pacific. We thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_DISRUPTION","severity":"medium","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Directions API","id":"V7GFGzcHYt4r9szd5peD"},{"title":"Distance Matrix API","id":"GAgAA4csVGvQwM8pUMjZ"},{"title":"Navigation SDK","id":"Z3uUQHbkWBZ1UZtKppME"},{"title":"Routes API","id":"XGF8wXLekbikJa5jn3zP"}],"uri":"incidents/Tn8v8ECQrzXRoDYJC6qF"},{"id":"a3wpzmUMQNhUha7Ar7iN","number":"7604318727315400926","begin":"2025-03-19T16:26:34+00:00","created":"2025-03-19T18:11:56+00:00","end":"2025-03-19T19:56:59+00:00","modified":"2025-03-19T19:57:01+00:00","external_desc":"Elevated level of 5xx error for Geocoding (Reverse Geocoding) and Places API","updates":[{"created":"2025-03-19T19:56:59+00:00","modified":"2025-03-19T19:57:02+00:00","when":"2025-03-19T19:56:59+00:00","text":"The issue with Geocoding API, Places API has been resolved for all affected projects as of Wednesday, 2025-03-19 11:44 US/Pacific.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-03-19T18:47:55+00:00","modified":"2025-03-19T19:57:01+00:00","when":"2025-03-19T18:47:55+00:00","text":"Summary: Elevated level of 5xx error for Geocoding (Reverse Geocoding) and Places API\nDescription: We have experienced an intermittent issue with Geocoding API (Reverse Geocoding) and Places API (legacy) (all methods) at Wednesday, 2025-03-19 during the periods 09:26 - 09:40 and 10:06 -10: 18 US/Pacific.\nAfter further investigation we think that the root cause is networking infrastructure issue. The issue for Google Maps Platform APIs was mitigated by draining the affected cell.\nImpacted region: West Europe.\nWe will continue monitoring and provide an update by Wednesday, 2025-03-19 12:40 US/Pacific with current details.\nDiagnosis: 5xx errors\nWorkaround: Retry","status":"SERVICE_INFORMATION"},{"created":"2025-03-19T18:11:54+00:00","modified":"2025-03-19T18:47:55+00:00","when":"2025-03-19T18:11:54+00:00","text":"Summary: Elevated level of 5xx error for Geocoding (Reverse Geocoding) and Places API\nDescription: We have experienced an intermittent issue with Geocoding API (Reverse Geocoding) and Places API (legacy) (all methods) at Wednesday, 2025-03-19 during the periods 09:26 - 09:40 and 10:06 -10: 18 US/Pacific.\nThe root cause was a bad job. Our engineering team mitigated the issue by draining the cell.\nWe will continue monitoring and provide an update by Wednesday, 2025-03-19 11:40 US/Pacific with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: 5xx errors\nWorkaround: Retry","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2025-03-19T19:56:59+00:00","modified":"2025-03-19T19:57:02+00:00","when":"2025-03-19T19:56:59+00:00","text":"The issue with Geocoding API, Places API has been resolved for all affected projects as of Wednesday, 2025-03-19 11:44 US/Pacific.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"zall","service_name":"Multiple Products","affected_products":[{"title":"Geocoding API","id":"Md1Gfbo1WAea6wKUCQru"},{"title":"Places API","id":"i3CZYPyLB1zevsm2AV6M"}],"uri":"incidents/a3wpzmUMQNhUha7Ar7iN"},{"id":"mWY4kGY1YfsUipv9oHHU","number":"5504392389494956010","begin":"2025-03-15T00:17:29+00:00","created":"2025-03-15T00:37:34+00:00","end":"2025-03-16T02:46:41+00:00","modified":"2025-03-16T02:46:44+00:00","external_desc":"Address Validation API returns unconfirmed response for some street level address in Germany and other countries","updates":[{"created":"2025-03-16T02:46:41+00:00","modified":"2025-03-16T02:46:44+00:00","when":"2025-03-16T02:46:41+00:00","text":"We experienced an issue with Address Validation API beginning at Thursday , 2025-03-13 20:00:00 US/Pacific.\nThe issue has been resolved for all affected projects as of Saturday, 2025-03-15 18:00 US/Pacific.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},{"created":"2025-03-15T21:06:22+00:00","modified":"2025-03-16T02:46:44+00:00","when":"2025-03-15T21:06:22+00:00","text":"Summary: Address Validation API returns unconfirmed response for some street level address in Germany and other countries\nDescription: The data quality for Address Validation responses is still recovering.\nCurrent estimate on full resolution is by Sunday, 2025-03-16 04:00 US/Pacific.\nWe will provide an update by Saturday, 2025-03-15 20:00 US/Pacific with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: return UNCONFIRMED_BUT_PLAUSIBLE for street_number component of the address _components field with place of type route in the geocode field for some valid street level addresses\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2025-03-15T16:04:43+00:00","modified":"2025-03-15T21:06:22+00:00","when":"2025-03-15T16:04:43+00:00","text":"Summary: Address Validation API returns unconfirmed response for some street level address in Germany and other countries\nDescription: We believe the issue with Address Validation API is partially resolved.\nFull resolution is expected to complete by Saturday, 2025-03-15 14:00 US/Pacific.\nWe will provide an update by Saturday, 2025-03-15 14:00 US/Pacific with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: return UNCONFIRMED_BUT_PLAUSIBLE for street_number component of the address _components field with place of type route in the geocode field.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2025-03-15T05:10:04+00:00","modified":"2025-03-15T16:04:43+00:00","when":"2025-03-15T05:10:04+00:00","text":"Summary: Address Validation API returns unconfirmed response for some street level address in Germany and other countries\nDescription: Our engineering team has determined that further investigation is required to mitigate the issue.\nThe current estimate for mitigation completion is by Saturday, 2025-03-15 16:00 US/Pacific.\nWe will provide more information by Saturday, 2025-03-15 09:00 US/Pacific.\nWe apologize to all who are affected by the disruption.\nDiagnosis: return UNCONFIRMED_BUT_PLAUSIBLE for street_number component of the address _components field with place of type route in the geocode field.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2025-03-15T02:56:55+00:00","modified":"2025-03-15T05:10:04+00:00","when":"2025-03-15T02:56:55+00:00","text":"Summary: Address Validation API returns unconfirmed response for some street level address in Germany and other countries\nDescription: Mitigation work is still underway by our engineering team.\nWe think that other countries may also be affected.\nWe do not have an ETA for mitigation at this point.\nWe will provide more information by Friday, 2025-03-14 22:00 US/Pacific.\nDiagnosis: return UNCONFIRMED_BUT_PLAUSIBLE for street_number component of the address _components field with place of type route in the geocode field.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2025-03-15T01:34:10+00:00","modified":"2025-03-15T02:56:55+00:00","when":"2025-03-15T01:34:10+00:00","text":"Summary: Address Validation API returns unconfirmed response for some street level address in Germany\nDescription: Mitigation work is currently underway by our engineering team.\nWe do not have an ETA for mitigation at this point.\nWe will provide more information by Friday, 2025-03-14 19:30 US/Pacific.\nDiagnosis: return plausible for street number and place of type route in geocode.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"},{"created":"2025-03-15T00:37:32+00:00","modified":"2025-03-15T01:34:10+00:00","when":"2025-03-15T00:37:32+00:00","text":"Summary: Address Validation API returns unconfirmed response for some street level address in Germany\nDescription: We are experiencing an issue with Address Validation API , beginning at Thursday, 2025-03-14 ~23:30 US/Pacific.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Friday, 2025-03-14 18:30 US/Pacific with current details.\nWe apologize to all who are affected by the disruption.\nDiagnosis: return plausible for street number and place of type route in geocode.\nWorkaround: None at this time.","status":"SERVICE_INFORMATION"}],"most_recent_update":{"created":"2025-03-16T02:46:41+00:00","modified":"2025-03-16T02:46:44+00:00","when":"2025-03-16T02:46:41+00:00","text":"We experienced an issue with Address Validation API beginning at Thursday , 2025-03-13 20:00:00 US/Pacific.\nThe issue has been resolved for all affected projects as of Saturday, 2025-03-15 18:00 US/Pacific.\nWe thank you for your patience while we worked on resolving the issue.","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"XELnvMgmjXmZsXhBLSpL","service_name":"Address Validation API","affected_products":[{"title":"Address Validation API","id":"XELnvMgmjXmZsXhBLSpL"}],"uri":"incidents/mWY4kGY1YfsUipv9oHHU"},{"id":"1TfnuNEkfnWubzGP6jaA","number":"6465375833585495223","begin":"2025-03-10T12:07:00+00:00","created":"2025-03-14T21:22:03+00:00","end":"2025-03-13T15:21:00+00:00","modified":"2025-03-14T21:22:17+00:00","external_desc":"Some or all quadrants (tiles) of the map may fail to load showing the message \"Sorry, we have no imagery here\" with response code 429.","updates":[{"created":"2025-03-14T21:22:03+00:00","modified":"2025-03-14T21:22:17+00:00","when":"2025-03-14T21:22:03+00:00","text":"Retroactive information, issue is mitigated.","status":"AVAILABLE"}],"most_recent_update":{"created":"2025-03-14T21:22:03+00:00","modified":"2025-03-14T21:22:17+00:00","when":"2025-03-14T21:22:03+00:00","text":"Retroactive information, issue is mitigated.","status":"AVAILABLE"},"status_impact":"SERVICE_INFORMATION","severity":"low","service_key":"PnvdvT8GxTTHKMDKG7kq","service_name":"Maps JavaScript API","affected_products":[{"title":"Maps JavaScript API","id":"PnvdvT8GxTTHKMDKG7kq"}],"uri":"incidents/1TfnuNEkfnWubzGP6jaA"}]