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Incident affecting Places API

Increased ZERO_RESULTS response from Place Search APIs

Incident began at 2022-08-29 19:40 and ended at 2022-08-30 02:54 (all times are US/Pacific).

Date Time Description
14 Sep 2022 15:25 PDT

We have completed our internal investigation of this incident. Details can be found in this report.

If you have follow-up questions on this issue, please contact us.
30 Aug 2022 02:54 PDT

The issue with Places API has been resolved for all affected projects as of Tuesday, 2022-08-30 02:32 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
30 Aug 2022 02:02 PDT

Summary: Increased ZERO_RESULTS response from Place Search APIs

Description: The mitigation has rolled out globally, with ZERO_RESULTS response ratios coming down across the board.

We will provide more information by Tuesday, 2022-08-30 03:00 US/Pacific.

Diagnosis: Increased ZERO_RESULTS response for a valid query

Workaround: None at this time.
30 Aug 2022 00:57 PDT

Summary: Increased ZERO_RESULTS response from Place Search APIs

Description: The mitigation is now rolling out globally with the ratio of ZERO_RESULTS responses decreasing in most regions. However, customers in America may still experience a higher ZERO_RESULTS response ratio than other regions.

We do not yet have an ETA for the full mitigation rollout at this point.

We will provide more information by Tuesday, 2022-08-30 02:00 US/Pacific.

Diagnosis: Increased ZERO_RESULTS response for a valid query

Workaround: None at this time.
29 Aug 2022 23:54 PDT

Summary: Increased ZERO_RESULTS response from Place Search APIs

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Tuesday, 2022-08-30 01:00 US/Pacific.

Diagnosis: Increased ZERO_RESULTS response for a valid query

Workaround: None at this time.
29 Aug 2022 22:55 PDT

Summary: Increased ZERO_RESULTS response from Place Search APIs

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Tuesday, 2022-08-30 00:00 US/Pacific.

Diagnosis: Increased ZERO_RESULTS response for a valid query

Workaround: None at this time.
29 Aug 2022 21:54 PDT

Summary: Increased ZERO_RESULTS response from Place Search APIs

Description: We are experiencing an issue with Place Search APIs (Nearby Search, Text Search, Find Place From Text) beginning at Monday, 2022-08-29 00:30 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Monday, 2022-08-29 23:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Increased ZERO_RESULTS response for a valid query

Workaround: None at this time.
29 Aug 2022 20:52 PDT

Summary: Increased ZERO_RESULTS response from Place Search APIs

Description: We are experiencing an issue with Place Search APIs (Nearby Search, Text Search, Find Place From Text) beginning at Monday, 2022-08-29 00:30 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Monday, 2022-08-29 22:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Increased ZERO_RESULTS response for a valid query

Workaround: None at this time.