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Incident affecting Routes API

Routes API traffic experiencing elevated error rates.

Incident began at 2023-12-21 07:58 and ended at 2023-12-21 10:27 (all times are US/Pacific).

Date Time Description
21 Dec 2023 10:27 PST

We experienced an intermittent issue with Routes API beginning at Thursday, 2023-12-21 01:41 US/Pacific extending to .2023-12-21 07:07 US/Pacific, manifesting as a low rate of HTTP 500 responses from the affected servers.

The issue has been resolved for all affected projects as of Thursday, 2023-12-21 07:07 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

21 Dec 2023 08:02 PST

Summary: Routes API traffic experiencing elevated error rates.

Description: We are experiencing an intermittent issue with Routes API ComputeRoutes and ComputeRouteMatrix beginning at Thursday, 2023-12-21 01:30 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2023-12-21 09:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: You will see increase 5xx errors for your Routes API requests.

Workaround: No workaround at this time