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Incident affecting Places API
High Reverse Geocoding error rates and latency
Incident began at 2022-10-13 23:26 and ended at 2022-10-14 01:30 (all times are US/Pacific).
Date | Time | Description | |
---|---|---|---|
| 14 Oct 2022 | 01:30 PDT | We experienced an intermittent issue with Google Maps Platform beginning on Thursday, 2022-10-13 20:30 US/Pacific. The issue has occurred between 20:30 and 20:50, 22:10 and 22:30, 23:00 and 23:35, and is resolved since. APIs affected were those performing reverse geocoding (coordinates to addresses/places): Geocoding, Directions, and Distance Matrix APIs. Some Places API requests may also have been affected. Our engineering team believes the issue is now mitigated, but we will provide further updates in case of re-occurrence. Updates can also be followed on the public issue tracker at https://issuetracker.google.com/issues/253547928. We thank all our customers for their patience and understanding. |
| 14 Oct 2022 | 01:13 PDT | Summary: High Reverse Geocoding error rates and latency Description: We are experiencing an intermittent issue with Google Maps Platform beginning at Thursday, 2022-10-13 20:30 US/Pacific. The issue has been occurring between 20:30 and 20:50, 22:10 and 22:30, and 23:00 and 23:35. APIs affected are those performing reverse geocoding (coordinates to addresses/places): Geocoding, Directions, and Distance Matrix APIs. Some Places API requests may also be affected. Our engineering team continues to investigate and has been taking action against the issue. We will provide an update by Friday, 2022-10-14 03:15 US/Pacific with current details. Updates can also be followed on the public issue tracker at https://issuetracker.google.com/issues/253547928. We apologize to all who are affected by the disruption. Diagnosis: High Reverse Geocoding error rates and latency in Geocoding, Directions, and Distance Matrix APIs Workaround: None at this time. |
| 14 Oct 2022 | 00:52 PDT | Summary: High Reverse Geocoding error rates and latency Description: We are experiencing an intermittent issue with Google Maps Platform beginning at Thursday, 2022-10-13 20:30 US/Pacific. The issue has been occurring between 20:30 and 20:50, 22:10 and 22:30, and 23:00 and 23:35. APIs affected are those performing reverse geocoding (coordinates to addresses/places): Geocoding, Directions, and Distance Matrix APIs. Some Places API requests may also be affected. Our engineering team continues to investigate and has been taking action against the issue. We will provide an update by Friday, 2022-10-14 02:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: High Reverse Geocoding error rates and latency in Geocoding, Directions, and Distance Matrix APIs Workaround: None at this time. |
- All times are US/Pacific