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Incident affecting Places API (New), Address Validation API, Places Library, Maps JavaScript API

Service degradation on the Places API and the Address Validation API

Incident began at 2024-03-09 18:57 and ended at 2024-03-10 00:59 (all times are US/Pacific).

Date Time Description
10 Mar 2024 00:59 PST

The issue with Address Validation API, Places API, Places API, Places API (New), Places Library, Maps JavaScript API has been resolved for all affected requests as of Sunday, 2024-03-10 00:25 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

10 Mar 2024 00:20 PST

Summary: Service degradation on the Places API and the Address Validation API

Description: We believe the issue with Places API, Places API, Places API (New), Places Library, Maps JavaScript API is resolved since 22:30 US/Pacific.

The error rates for the Address Validation API dropped back to normal levels between 22:30 US/Pacific on Saturday and 00:05 US/Pacific on Sunday, and have since surged back up to 30%.

We will provide an update by Sunday, 2024-03-10 04:43 US/Pacific with current details.

Diagnosis: Increase in ZERO_RESULTS on the Places API and Places API (New).

Internal Errors returned on the Address Validation API.

Missing Electric Vehicle availability [1] and Fuel prices [2] in Places API (New) Details, Text Search and Nearby Search. Responses are provided with a 200 OK status, with missing fields in the API response.

[1] https://developers.google.com/maps/documentation/places/web-service/reference/rpc/google.maps.places.v1#connectoraggregation

[2] https://developers.google.com/maps/documentation/places/web-service/reference/rpc/google.maps.places.v1#fueloptions

Workaround: None.

9 Mar 2024 21:18 PST

Summary: Service degradation on the Places API and the Address Validation API

Description: Mitigation work is still underway by our engineering team.

Current data indicates that approximately

  • 6% of Places API Text Search and Nearby Search erroneously return ZERO_RESULTS because of this issue
  • the issue of increased missing responses is no longer impacting Places API (New) Text Search since 19:13 PT
  • 70% of Address Validation API requests are affected by this issue.
  • 50% of Places API (New) Details, Text Search and Nearby Search requests which should include Electric Vehicle availability and Fuel prices are missing those insights because of this issue.

We will provide more information by Saturday, 2024-03-09 23:35 US/Pacific.

Diagnosis: Increase in ZERO_RESULTS on the Places API and Places API (New).

Internal Errors returned on the Address Validation API.

Missing Electric Vehicle availability [1] and Fuel prices [2] in Places API (New) Details, Text Search and Nearby Search. Responses are provided with a 200 OK status, with missing fields in the API response.

[1] https://developers.google.com/maps/documentation/places/web-service/reference/rpc/google.maps.places.v1#connectoraggregation

[2] https://developers.google.com/maps/documentation/places/web-service/reference/rpc/google.maps.places.v1#fueloptions

Workaround: None.

9 Mar 2024 20:45 PST

Summary: Service degradation on the Places API and the Address Validation API

Description: Mitigation work is underway by our engineering team.

Current data indicates that approximately:

  • 6% of Places API Text Search and Nearby Search erroneously return ZERO_RESULTS because of this issue
  • the issue of increased missing responses is no longer impacting Places API (New) Text Search since 19:13 PT
  • 70% of Address Validation API requests are affected by this issue.
  • 70% of Places API (New) Details, Text Search and Nearby Search requests which should include Electric Vehicle availability and Fuel prices are missing those insights because of this issue.

We will provide more information by Saturday, 2024-03-09 21:27 US/Pacific.

Diagnosis: Increase in ZERO_RESULTS on the Places API and Places API (New).

Internal Errors returned on the Address Validation API.

Missing Electric Vehicle availability and Fuel prices in Places API (New) Details, Text Search and Nearby Search. Responses are provided with a 200 OK status, with missing fields in the API response.

Workaround: None.

9 Mar 2024 20:12 PST

Summary: Service degradation on the Places API and the Address Validation API

Description: We are experiencing an issue with Address Validation API, Places API (New), Places API, Places Library, Maps JavaScript API beginning at Saturday, 2024-03-09 18:03 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Saturday, 2024-03-09 21:12 US/Pacific with current details.

Diagnosis: Increase in ZERO_RESULTS on the Places API and Places API (New).

Internal Errors returned on the Address Validation API.

Missing Electric Vehicle availability and Fuel prices in Places API (New) Details. Responses are provided with a 200 OK status, with missing fields in the API response.

Workaround: None.

9 Mar 2024 19:32 PST

Summary: Service degradation on the Places API and the Address Validation API

Description: We are experiencing an issue with Places API (New), Address Validation API beginning at Saturday, 2024-03-09 18:03 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Saturday, 2024-03-09 21:36 US/Pacific with current details.

Diagnosis: Missing Electric Vehicle availability and Fuel prices in Places API (New) Details. Responses are provided with a 200 OK status, with missing fields in the API response.

Internal Errors returned on the Address Validation API.

Workaround: None.

9 Mar 2024 19:03 PST

Summary: Missing Electric Vehicle availability and Fuel prices in Places API (New) Details

Description: We are experiencing an issue with the Places API (New) beginning at Saturday, 2024-03-09 18:03:12 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Saturday, 2024-03-09 19:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Missing Electric Vehicle availability and Fuel prices in Places API (New) Details. Responses are provided with a 200 OK status, with missing fields in the API response.

Workaround: None.