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Incident affecting Places API (New), Address Validation API, Places Library, Maps JavaScript API
Service degradation on the Places API and the Address Validation API
Incident began at 2024-03-09 18:57 and ended at 2024-03-10 00:59 (all times are US/Pacific).
Date | Time | Description | |
---|---|---|---|
| 10 Mar 2024 | 00:59 PST | The issue with Address Validation API, Places API, Places API, Places API (New), Places Library, Maps JavaScript API has been resolved for all affected requests as of Sunday, 2024-03-10 00:25 US/Pacific. We thank you for your patience while we worked on resolving the issue. |
| 10 Mar 2024 | 00:20 PST | Summary: Service degradation on the Places API and the Address Validation API Description: We believe the issue with Places API, Places API, Places API (New), Places Library, Maps JavaScript API is resolved since 22:30 US/Pacific. The error rates for the Address Validation API dropped back to normal levels between 22:30 US/Pacific on Saturday and 00:05 US/Pacific on Sunday, and have since surged back up to 30%. We will provide an update by Sunday, 2024-03-10 04:43 US/Pacific with current details. Diagnosis: Increase in ZERO_RESULTS on the Places API and Places API (New). Internal Errors returned on the Address Validation API. Missing Electric Vehicle availability [1] and Fuel prices [2] in Places API (New) Details, Text Search and Nearby Search. Responses are provided with a 200 OK status, with missing fields in the API response. Workaround: None. |
| 9 Mar 2024 | 21:18 PST | Summary: Service degradation on the Places API and the Address Validation API Description: Mitigation work is still underway by our engineering team. Current data indicates that approximately
We will provide more information by Saturday, 2024-03-09 23:35 US/Pacific. Diagnosis: Increase in ZERO_RESULTS on the Places API and Places API (New). Internal Errors returned on the Address Validation API. Missing Electric Vehicle availability [1] and Fuel prices [2] in Places API (New) Details, Text Search and Nearby Search. Responses are provided with a 200 OK status, with missing fields in the API response. Workaround: None. |
| 9 Mar 2024 | 20:45 PST | Summary: Service degradation on the Places API and the Address Validation API Description: Mitigation work is underway by our engineering team. Current data indicates that approximately:
We will provide more information by Saturday, 2024-03-09 21:27 US/Pacific. Diagnosis: Increase in ZERO_RESULTS on the Places API and Places API (New). Internal Errors returned on the Address Validation API. Missing Electric Vehicle availability and Fuel prices in Places API (New) Details, Text Search and Nearby Search. Responses are provided with a 200 OK status, with missing fields in the API response. Workaround: None. |
| 9 Mar 2024 | 20:12 PST | Summary: Service degradation on the Places API and the Address Validation API Description: We are experiencing an issue with Address Validation API, Places API (New), Places API, Places Library, Maps JavaScript API beginning at Saturday, 2024-03-09 18:03 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Saturday, 2024-03-09 21:12 US/Pacific with current details. Diagnosis: Increase in ZERO_RESULTS on the Places API and Places API (New). Internal Errors returned on the Address Validation API. Missing Electric Vehicle availability and Fuel prices in Places API (New) Details. Responses are provided with a 200 OK status, with missing fields in the API response. Workaround: None. |
| 9 Mar 2024 | 19:32 PST | Summary: Service degradation on the Places API and the Address Validation API Description: We are experiencing an issue with Places API (New), Address Validation API beginning at Saturday, 2024-03-09 18:03 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Saturday, 2024-03-09 21:36 US/Pacific with current details. Diagnosis: Missing Electric Vehicle availability and Fuel prices in Places API (New) Details. Responses are provided with a 200 OK status, with missing fields in the API response. Internal Errors returned on the Address Validation API. Workaround: None. |
| 9 Mar 2024 | 19:03 PST | Summary: Missing Electric Vehicle availability and Fuel prices in Places API (New) Details Description: We are experiencing an issue with the Places API (New) beginning at Saturday, 2024-03-09 18:03:12 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Saturday, 2024-03-09 19:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Missing Electric Vehicle availability and Fuel prices in Places API (New) Details. Responses are provided with a 200 OK status, with missing fields in the API response. Workaround: None. |
- All times are US/Pacific