Google Maps Platform Console

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This page provides status information on the services that are part of Google Maps Platform. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/maps-platform/.

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Incident affecting Distance Matrix API

Increased 5xx error rate for Distance Matrix API

Incident began at 2025-11-02 18:16 and ended at 2025-11-03 18:50 (all times are US/Pacific).

Date Time Description
3 Nov 2025 18:50 PST

After extended monitoring, we confirmed that the mitigation measures addressed the issue. The last measure was applied on Sunday, 2025-11-02 20:33 PST.

We thank you for your patience while we worked on resolving the issue.
3 Nov 2025 16:02 PST

Summary: Increased 5xx error rate for Distance Matrix API

Description: We believe the issue with Distance Matrix API is mitigated. We continue to monitor the situation and will provide an update by Monday, 2025-11-03 19:00 PST with current details.

Diagnosis: Increased 5xx error rate for Distance Matrix API

Workaround: None at this time
2 Nov 2025 23:00 PST

Summary: Increased 5xx error rate for Distance Matrix API

Description: We believe the issue with Distance Matrix API is mitigated. We continue to monitor the situation and will provide an update by Monday, 2025-11-03 16:00 PST with current details.

Diagnosis: Increased 5xx error rate for Distance Matrix API

Workaround: None at this time
2 Nov 2025 20:58 PST

Summary: Increased 5xx error rate for Distance Matrix API

Description: We have applied a mitigation measure and confirmed it is effective. We will monitor the situation.

We will provide an update by Sunday, 2025-11-02 23:00 PST with current details.

Diagnosis: Increased 5xx error rate for Distance Matrix API

Workaround: None at this time
2 Nov 2025 20:29 PST

Summary: Increased 5xx error rate for Distance Matrix API

Description: We are experiencing an issue with Distance Matrix API beginning at Sunday, 2025-11-02 18:16 PST.

Our engineering team continues to investigate the issue.

We will provide an update by Sunday, 2025-11-02 21:00 PST with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Increased 5xx error rate for Distance Matrix API

Workaround: None at this time