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Errors starting guidance on the Navigation SDK

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Incident affecting Navigation SDK

Errors starting guidance on the Navigation SDK

Incident began at 2025-06-08 02:57 and ended at 2025-06-08 05:54 (all times are US/Pacific).

Date	Time	Description
8 Jun 2025	05:54 PDT	The issue with Navigation SDK has been resolved for all affected users as of Sunday, 2025-06-08 05:42 PDT. We thank you for your patience while we worked on resolving the issue.
8 Jun 2025	04:59 PDT	Summary: Errors starting guidance on the Navigation SDK Description: Mitigation work is still underway by our engineering team. Current data indicates that at peak 4% of requests are intermittently affected by this issue globally. We will provide more information by Sunday, 2025-06-08 05:55 PDT. Diagnosis: Errors starting the guidance on the Navigation SDK Workaround: None at this time. Users should retry when it fails.
8 Jun 2025	04:28 PDT	Summary: Errors starting guidance on the Navigation SDK Description: We are experiencing an issue with Navigation SDK beginning at Sunday, 2025-06-08 02:57 PDT. This issue would cause errors starting the guidance (up to 4% of failures globally). Our engineering team is mitigating the issue, and the error rate is back to normal levels since 03:37:00 PDT. We will provide an update by Sunday, 2025-06-08 04:55 PDT with current details. We apologize to all who are affected by the disruption. Diagnosis: Errors starting the guidance on the Navigation SDK Workaround: None at this time. Users should retry when it fails.

Date

Time

Description

8 Jun 2025

05:54 PDT

The issue with Navigation SDK has been resolved for all affected users as of Sunday, 2025-06-08 05:42 PDT.

We thank you for your patience while we worked on resolving the issue.

8 Jun 2025

04:59 PDT

Summary: Errors starting guidance on the Navigation SDK

Description: Mitigation work is still underway by our engineering team.

Current data indicates that at peak 4% of requests are intermittently affected by this issue globally.

We will provide more information by Sunday, 2025-06-08 05:55 PDT.

Diagnosis: Errors starting the guidance on the Navigation SDK

Workaround: None at this time. Users should retry when it fails.

8 Jun 2025

04:28 PDT

Summary: Errors starting guidance on the Navigation SDK

Description: We are experiencing an issue with Navigation SDK beginning at Sunday, 2025-06-08 02:57 PDT. This issue would cause errors starting the guidance (up to 4% of failures globally).

Our engineering team is mitigating the issue, and the error rate is back to normal levels since 03:37:00 PDT.

We will provide an update by Sunday, 2025-06-08 04:55 PDT with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Errors starting the guidance on the Navigation SDK

Workaround: None at this time. Users should retry when it fails.

All times are US/Pacific