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Incident affecting Places SDK for Android, Places SDK for iOS

Places SDK's Current Place method returns inaccurate results

Incident began at 2023-03-28 19:01 and ended at 2023-03-28 21:08 (all times are US/Pacific).

Date Time Description
21 Apr 2023 01:58 PDT

We have completed our internal investigation of this incident. Details can be found in this report.

If you have follow-up questions on this issue, please contact us.
28 Mar 2023 21:08 PDT

The issue with the Current Place method in Places mobile SDKs has been resolved for all affected users as of Tuesday, 2023-03-28 20:19 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
28 Mar 2023 19:58 PDT

Summary: Places SDK's Current Place method returns inaccurate results

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Tuesday, 2023-03-28 21:00 US/Pacific.

Diagnosis: Places SDK's Current Place method returns zero in the likelihood field for all places. The method might also return results far from the actual current place.

Workaround: None
28 Mar 2023 19:07 PDT

Summary: Places SDK's Current Place method returns inaccurate results

Description: We are experiencing an issue with Places SDK for Android, Places SDK for iOS beginning around Monday, 2023-03-27 16:00 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Tuesday, 2023-03-28 20:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Places SDK's Current Place method returns zero in the likelihood field for all places. The method might also return results far from the actual current place.

Workaround: None