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Google Cloud SQL Incident #17015

Cloud SQL First Generation automated backups experiencing errors

Incident began at 2017-05-19 16:52 and ended at 2017-05-24 12:52 (all times are US/Pacific).

Date Time Description
May 24, 2017 13:01

The issue with Cloud SQL First Generation automated backups should be resolved for all affected instances as of 12:52 US/Pacific. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to prevent or minimize future recurrence.

The issue with Cloud SQL First Generation automated backups should be resolved for all affected instances as of 12:52 US/Pacific. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to prevent or minimize future recurrence.

May 24, 2017 11:13

We are still actively working on this issue. We are aiming on making the final fix available in production by end of day today.

We are still actively working on this issue. We are aiming on making the final fix available in production by end of day today.

May 23, 2017 16:33

The daily backups continue to be taken and we expect the final fix to be available tomorrow. We'll provide another update again Wednesday, May 24 10:00 US/Pacific time as originally planned.

The daily backups continue to be taken and we expect the final fix to be available tomorrow. We'll provide another update again Wednesday, May 24 10:00 US/Pacific time as originally planned.

May 23, 2017 10:25

We are still actively working on this issue. We are aiming on making the fix available in production by end of day today.

We will provide another update by end of day if there is anything changes.

We are still actively working on this issue. We are aiming on making the fix available in production by end of day today.

We will provide another update by end of day if there is anything changes.

May 22, 2017 09:51

Daily backups are being taken for all Cloud SQL First Generation instances. For some instances, backups are being taken outside of defined backup windows. A fix is being tested and will be applied to First Generation instances pending positive test results.

We will provide next update Wednesday, May 24 10:00 US/Pacific or if anything changes in between.

Daily backups are being taken for all Cloud SQL First Generation instances. For some instances, backups are being taken outside of defined backup windows. A fix is being tested and will be applied to First Generation instances pending positive test results.

We will provide next update Wednesday, May 24 10:00 US/Pacific or if anything changes in between.

May 19, 2017 19:27

The issue with automatic backups for Cloud SQL first generation is mitigated by forcing the backups. We’ll continue with this mitigation until Monday US/Pacific when we'll work on a permanent fix.

We will provide next update Monday US/Pacific or if anything changes in between.

The issue with automatic backups for Cloud SQL first generation is mitigated by forcing the backups. We’ll continue with this mitigation until Monday US/Pacific when we'll work on a permanent fix.

We will provide next update Monday US/Pacific or if anything changes in between.

May 19, 2017 17:34

The Cloud SQL service is experiencing errors on automatic backups for 7% of Cloud SQL first generation instances. We’re forcing the backup for affected instances as short-term mitigation.

We will provide another status update by 18:30 US/Pacific with current details.

The Cloud SQL service is experiencing errors on automatic backups for 7% of Cloud SQL first generation instances. We’re forcing the backup for affected instances as short-term mitigation.

We will provide another status update by 18:30 US/Pacific with current details.

May 19, 2017 16:54

We are investigating an issue with Cloud SQL First Generation automated backups. We will provide more information by 17:30 US/Pacific.

We are investigating an issue with Cloud SQL First Generation automated backups. We will provide more information by 17:30 US/Pacific.