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Operations Incident #20008

We are experiencing an issue with Cloud Logging beginning at Friday, 2020-09-25 06:50 US/Pacific. Symptoms are increased error rates and potentially latency upon reading, filtering or querying logs...

Incident began at 2020-09-25 07:08 and ended at 2020-09-25 10:36 (all times are US/Pacific).

Date Time Description
Sep 25, 2020 10:36

The issue with Cloud Logging has been resolved for all affected projects as of Friday, 2020-09-25 10:30 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

The issue with Cloud Logging has been resolved for all affected projects as of Friday, 2020-09-25 10:30 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

Sep 25, 2020 10:20

Description: Mitigation work is already underway by our engineering team.

Current data indicates that error rates decreased approximately by half from 25% to 11% in projects affected by this issue.

The mitigation is expected to complete by Friday, 2020-09-25 11:00 US/Pacific.

We will provide more information by Friday, 2020-09-25 11:30 US/Pacific at the latest.

Diagnosis: Listing or reading logs return an error message such as: "An unknown error has occurred. No additional information was provided.".

Workaround: None at the moment.

Description: Mitigation work is already underway by our engineering team.

Current data indicates that error rates decreased approximately by half from 25% to 11% in projects affected by this issue.

The mitigation is expected to complete by Friday, 2020-09-25 11:00 US/Pacific.

We will provide more information by Friday, 2020-09-25 11:30 US/Pacific at the latest.

Diagnosis: Listing or reading logs return an error message such as: "An unknown error has occurred. No additional information was provided.".

Workaround: None at the moment.

Sep 25, 2020 09:30

Description: We are experiencing an intermittent issue with Cloud Logging beginning at Friday, 2020-09-25 06:50 US/Pacific.

Symptoms: increased error rates and potentially latency upon filtering or querying logs.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2020-09-25 10:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Listing or reading logs return an error message such as: "An unknown error has occurred. No additional information was provided.".

Workaround: None at the moment.

Description: We are experiencing an intermittent issue with Cloud Logging beginning at Friday, 2020-09-25 06:50 US/Pacific.

Symptoms: increased error rates and potentially latency upon filtering or querying logs.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2020-09-25 10:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Listing or reading logs return an error message such as: "An unknown error has occurred. No additional information was provided.".

Workaround: None at the moment.

Sep 25, 2020 09:27

Description: We are experiencing an intermittent issue with Cloud Logging beginning at Friday, 2020-09-25 06:50 US/Pacific.

Symptoms: increased error rates and potentially latency upon filtering or querying logs.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2020-09-25 09:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Listing or reading logs return an error message such as: "An unknown error has occurred. No additional information was provided.".

Workaround: None at the moment.

Description: We are experiencing an intermittent issue with Cloud Logging beginning at Friday, 2020-09-25 06:50 US/Pacific.

Symptoms: increased error rates and potentially latency upon filtering or querying logs.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2020-09-25 09:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Listing or reading logs return an error message such as: "An unknown error has occurred. No additional information was provided.".

Workaround: None at the moment.