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Google Cloud Console Incident #20006

Cloud Shell Connectivity Issues in asia-southeast1 and an issue with the Pricing UI not loading for some billing accounts with a custom price model has been resolved.

Incident began at 2020-09-24 01:40 and ended at 2020-09-24 20:03 (all times are US/Pacific).

Date Time Description
Sep 24, 2020 20:03

The issue with Cloud Shell has been resolved for all affected users as of Thursday, 2020-09-24 18:30 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

The issue with Cloud Shell has been resolved for all affected users as of Thursday, 2020-09-24 18:30 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

Sep 24, 2020 19:17

Description: Cloud Shell Issue Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. The investigation will take a few hours. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

We will provide an update by Thursday, 2020-09-24 23:30 US/Pacific with current details.

Diagnosis: Cloud Shell Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Workaround: Cloud Shell Workaround: As a workaround you can use gcloud sdk on your local command line.

Description: Cloud Shell Issue Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. The investigation will take a few hours. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

We will provide an update by Thursday, 2020-09-24 23:30 US/Pacific with current details.

Diagnosis: Cloud Shell Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Workaround: Cloud Shell Workaround: As a workaround you can use gcloud sdk on your local command line.

Sep 24, 2020 14:42

Description: Cloud Shell Issue Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. The investigation will take a few hours. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

We will provide an update by Thursday, 2020-09-24 18:30 US/Pacific with current details.

Diagnosis: Cloud Shell Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Workaround: Cloud Shell Workaround: As a workaround you can use gcloud sdk on your local command line.

Description: Cloud Shell Issue Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. The investigation will take a few hours. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

We will provide an update by Thursday, 2020-09-24 18:30 US/Pacific with current details.

Diagnosis: Cloud Shell Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Workaround: Cloud Shell Workaround: As a workaround you can use gcloud sdk on your local command line.

Sep 24, 2020 13:51

Description: Cloud Shell Issue Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

Cloud Console Billing UI Issue Description: Cloud Console is experiencing an issue with Pricing UI page not loading for some billing accounts associated with a custom price model globally. We are currently rolling back the code change that is responsible for this issue. We expect to complete this in the next hour.

We will provide an update by Thursday, 2020-09-24 15:00 US/Pacific with current details.

Diagnosis: Cloud Shell Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Cloud Console Billing UI Diagnosis: Affected customers' Billing UI page may not load properly.

Workaround: Cloud Shell Workaround: As a workaround you can use gcloud sdk on your local command line.

Cloud Billing UI Workaround: None at this time.

Description: Cloud Shell Issue Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

Cloud Console Billing UI Issue Description: Cloud Console is experiencing an issue with Pricing UI page not loading for some billing accounts associated with a custom price model globally. We are currently rolling back the code change that is responsible for this issue. We expect to complete this in the next hour.

We will provide an update by Thursday, 2020-09-24 15:00 US/Pacific with current details.

Diagnosis: Cloud Shell Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Cloud Console Billing UI Diagnosis: Affected customers' Billing UI page may not load properly.

Workaround: Cloud Shell Workaround: As a workaround you can use gcloud sdk on your local command line.

Cloud Billing UI Workaround: None at this time.

Sep 24, 2020 13:15

Description: Cloud Shell Issue Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

Cloud Console Billing UI Issue Description: Additionally, Cloud Console is experiencing an issue with Pricing UI page not loading for some billing accounts associated with a custom price model globally.

We will provide an update by Thursday, 2020-09-24 14:00 US/Pacific with current details.

Diagnosis: Cloud Shell Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Cloud Console Billing UI Diagnosis: Affected customers' Billing UI page may not load properly.

Workaround: Cloud Shell Workaround: As a workaround you can use gcloud sdk on your local command line.

Cloud Billing UI Workaround: None at this time.

Description: Cloud Shell Issue Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

Cloud Console Billing UI Issue Description: Additionally, Cloud Console is experiencing an issue with Pricing UI page not loading for some billing accounts associated with a custom price model globally.

We will provide an update by Thursday, 2020-09-24 14:00 US/Pacific with current details.

Diagnosis: Cloud Shell Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Cloud Console Billing UI Diagnosis: Affected customers' Billing UI page may not load properly.

Workaround: Cloud Shell Workaround: As a workaround you can use gcloud sdk on your local command line.

Cloud Billing UI Workaround: None at this time.

Sep 24, 2020 12:46

Cloud Shell Issue Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

Cloud Console Billing UI Issue Description: Additionally, Cloud Console is experiencing an issue with Pricing UI page not loading for some billing accounts associated with a custom price model globally.

We will provide an update by Thursday, 2020-09-24 14:00 US/Pacific with current details.

Cloud Shell Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Cloud Console Billing UI Diagnosis: Affected customers' Billing UI page may not load properly.

Cloud Shell Workaround: As a workaround you can use command line on your local machine.

Cloud Billing UI Workaround: None at this time.

Cloud Shell Issue Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

Cloud Console Billing UI Issue Description: Additionally, Cloud Console is experiencing an issue with Pricing UI page not loading for some billing accounts associated with a custom price model globally.

We will provide an update by Thursday, 2020-09-24 14:00 US/Pacific with current details.

Cloud Shell Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Cloud Console Billing UI Diagnosis: Affected customers' Billing UI page may not load properly.

Cloud Shell Workaround: As a workaround you can use command line on your local machine.

Cloud Billing UI Workaround: None at this time.

Sep 24, 2020 12:24

Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

We will provide an update by Thursday, 2020-09-24 13:30 US/Pacific with current details.

Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Workaround: As a workaround you can use command line on your local machine.

Description: We are experiencing an issue with Cloud Shell in asia-southeast1. It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

We will provide an update by Thursday, 2020-09-24 13:30 US/Pacific with current details.

Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Workaround: As a workaround you can use command line on your local machine.

Sep 24, 2020 10:28

Description: It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

We will provide an update by Thursday, 2020-09-24 12:30 US/Pacific with current details.

Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Workaround: As a workaround you can use command line on your local machine.

Description: It has been partially mitigated, but our engineering team has determined that further investigation is required to fully resolve the issue. Users might still encounter connectivity issues when starting new Cloud Shell sessions.

We will provide an update by Thursday, 2020-09-24 12:30 US/Pacific with current details.

Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or connectivity errors when attempting to create a new Cloud Shell instance.

Workaround: As a workaround you can use command line on your local machine.

Sep 24, 2020 09:22

Description: A potential root cause has been identified, and we are working to have a mitigation rolled out.

We will provide more information by Thursday, 2020-09-24 10:30 US/Pacific.

Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or errors when attempting to create a new Cloud Shell instance.

Workaround: As a workaround you can use command line on your local machine.

Description: A potential root cause has been identified, and we are working to have a mitigation rolled out.

We will provide more information by Thursday, 2020-09-24 10:30 US/Pacific.

Diagnosis: Error message "Cloud Shell is temporarily not available please try after some time", or errors when attempting to create a new Cloud Shell instance.

Workaround: As a workaround you can use command line on your local machine.

Sep 24, 2020 06:51

Description: Mitigation work is still underway by our engineering team.

We will provide more information by Thursday, 2020-09-24 09:26 US/Pacific.

Diagnosis: Error message Cloud Shell is temporarily not available please try after some time

Workaround: As a workaround you can use command line on your local machine

Description: Mitigation work is still underway by our engineering team.

We will provide more information by Thursday, 2020-09-24 09:26 US/Pacific.

Diagnosis: Error message Cloud Shell is temporarily not available please try after some time

Workaround: As a workaround you can use command line on your local machine

Sep 24, 2020 05:35

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Thursday, 2020-09-24 07:01 US/Pacific.

Diagnosis: Error message Cloud Shell is temporarily not available please try after some time

Workaround: As a workaround you can use command line on your local machine

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Thursday, 2020-09-24 07:01 US/Pacific.

Diagnosis: Error message Cloud Shell is temporarily not available please try after some time

Workaround: As a workaround you can use command line on your local machine

Sep 24, 2020 01:50

Description: We are experiencing an issue with Cloud Shell in asia-southeast1 beginning at Wednesday, 2020-09-24 22:00:00 US/Pacific.

Symptoms: error message Cloud Shell is temporarily not available please try after some time.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2020-09-24 06:00 US/Pacific with current details.

Diagnosis: Error message Cloud Shell is temporarily not available please try after some time

Workaround: As a workaround you can use command line on your local machine

Description: We are experiencing an issue with Cloud Shell in asia-southeast1 beginning at Wednesday, 2020-09-24 22:00:00 US/Pacific.

Symptoms: error message Cloud Shell is temporarily not available please try after some time.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2020-09-24 06:00 US/Pacific with current details.

Diagnosis: Error message Cloud Shell is temporarily not available please try after some time

Workaround: As a workaround you can use command line on your local machine