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Customers may have experienced issues with connectivity between their GCVE VMWare engine deployment in us-central1 and the rest of their on-premise and internet.

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Incident affecting VMWare engine

Customers may have experienced issues with connectivity between their GCVE VMWare engine deployment in us-central1 and the rest of their on-premise and internet.

Incident began at 2024-07-02 22:51 and ended at 2024-07-03 00:51 (all times are US/Pacific).

Previously affected location(s)

Iowa (us-central1)

	Date	Time	Description
	3 Jul 2024	00:51 PDT	The issue with VMWare engine has been resolved for all affected customers as of Tuesday, 2024-07-02 23:09 US/Pacific. We thank you for your patience while we worked on resolving the issue.
	3 Jul 2024	00:13 PDT	Summary: Customers may experience issues with connectivity between their GCVE VMWare engine deployment in us-central1 and the rest of their on-premise and internet. Description: Engineering team has fixed the known issue, which has mitigated the situation for the customers who reported the cases. Team is currently verifying the progress to ensure the mitigation has worked for all the affected customers. We will provide more information by Wednesday, 2024-07-03 01:30 US/Pacific. Diagnosis: Customers impacted by this issue may see the routes to their GCVE workloads not advertised by their private cloud. Connectivity to the VMware management components was not impacted during this incident. The connectivity among the VMs running within the private cloud hosted in GCVE is not impacted during this incident. Workaround: None at this time.

Date

Time

Description

3 Jul 2024

00:51 PDT

The issue with VMWare engine has been resolved for all affected customers as of Tuesday, 2024-07-02 23:09 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

3 Jul 2024

00:13 PDT

Summary: Customers may experience issues with connectivity between their GCVE VMWare engine deployment in us-central1 and the rest of their on-premise and internet.

Description: Engineering team has fixed the known issue, which has mitigated the situation for the customers who reported the cases. Team is currently verifying the progress to ensure the mitigation has worked for all the affected customers.

We will provide more information by Wednesday, 2024-07-03 01:30 US/Pacific.

Diagnosis: Customers impacted by this issue may see the routes to their GCVE workloads not advertised by their private cloud. Connectivity to the VMware management components was not impacted during this incident. The connectivity among the VMs running within the private cloud hosted in GCVE is not impacted during this incident.

Workaround: None at this time.

All times are US/Pacific