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VM Manager errors for Windows VMs

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Incident affecting Google Compute Engine

VM Manager errors for Windows VMs

Incident began at 2023-03-31 11:32 and ended at 2023-03-31 11:58 (all times are US/Pacific).

Previously affected location(s)

Taiwan (asia-east1)Hong Kong (asia-east2)Tokyo (asia-northeast1)Osaka (asia-northeast2)Seoul (asia-northeast3)Mumbai (asia-south1)Delhi (asia-south2)Singapore (asia-southeast1)Jakarta (asia-southeast2)Sydney (australia-southeast1)Melbourne (australia-southeast2)Warsaw (europe-central2)Finland (europe-north1)Madrid (europe-southwest1)Belgium (europe-west1)Turin (europe-west12)London (europe-west2)Frankfurt (europe-west3)Netherlands (europe-west4)Zurich (europe-west6)Milan (europe-west8)Paris (europe-west9)Tel Aviv (me-west1)Montréal (northamerica-northeast1)Toronto (northamerica-northeast2)São Paulo (southamerica-east1)Santiago (southamerica-west1)Iowa (us-central1)South Carolina (us-east1)Northern Virginia (us-east4)Columbus (us-east5)Dallas (us-south1)Oregon (us-west1)Los Angeles (us-west2)Salt Lake City (us-west3)Las Vegas (us-west4)

	Date	Time	Description
	31 Mar 2023	11:58 PDT	The issue with VM Manager has been resolved for all affected users as of Friday, 2023-03-31 02:25 US/Pacific. Affected customers will need to upgrade the agent on all VMs by following the update process described at https://cloud.google.com/compute/docs/manage-os/upgrade-vm-manager#windows We thank you for your patience while we worked on resolving the issue.
	31 Mar 2023	11:32 PDT	Summary: VM Manager errors for Windows VMs Description: We experienced an issue with VM Manager. Our engineering team has mitigated the issue as of Friday, 2023-03-31 02:25 US/Pacific. Affected customers will need to upgrade the agent on all VMs by following the update process described at https://cloud.google.com/compute/docs/manage-os/upgrade-vm-manager#windows We apologize to all who are affected by the disruption. Diagnosis: Customer may have experienced errors when attempting to use VM Manager for OS patch and configuration management for Windows VMs. Workaround: None at this time.

Date

Time

Description

31 Mar 2023

11:58 PDT

The issue with VM Manager has been resolved for all affected users as of Friday, 2023-03-31 02:25 US/Pacific.

Affected customers will need to upgrade the agent on all VMs by following the update process described at https://cloud.google.com/compute/docs/manage-os/upgrade-vm-manager#windows

We thank you for your patience while we worked on resolving the issue.

31 Mar 2023

11:32 PDT

Summary: VM Manager errors for Windows VMs

Description: We experienced an issue with VM Manager.

Our engineering team has mitigated the issue as of Friday, 2023-03-31 02:25 US/Pacific.

Affected customers will need to upgrade the agent on all VMs by following the update process described at https://cloud.google.com/compute/docs/manage-os/upgrade-vm-manager#windows

We apologize to all who are affected by the disruption.

Diagnosis: Customer may have experienced errors when attempting to use VM Manager for OS patch and configuration management for Windows VMs.

Workaround: None at this time.

All times are US/Pacific