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Incident affecting Identity Platform, Identity and Access Management

Android PhoneAuth using email+pasword + SMS MFA requests with PlayIntegrity enabled are failing with internal errors.

Incident began at 2023-04-14 12:51 and ended at 2023-04-14 16:03 (all times are US/Pacific).

Date Time Description
14 Apr 2023 16:03 PDT

The issue with Identity Platform has been resolved for all affected users as of Friday, 2023-04-14 16:00 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
14 Apr 2023 13:43 PDT

Summary: Android PhoneAuth using email+pasword + SMS MFA requests with PlayIntegrity enabled are failing with internal errors.

Description: Mitigation work is currently underway by our engineering team.

The mitigation is expected to complete by Friday, 2023-04-14 17:00 US/Pacific.

We will provide more information by Friday, 2023-04-14 17:00 US/Pacific.

Diagnosis: None at this time.

Workaround: Android application users could downgrade to the previous version of the SDK and release a new build of their app to avoid reCAPTCHA while this issue is being fixed.
14 Apr 2023 13:17 PDT

Summary: PhoneAuth using email+pasword + SMS MFA requests with PlayIntegrity enabled are failing with internal errors

Description: We are experiencing an issue with Identity Platform beginning at Friday, 2023-04-11 11:38 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2023-04-14 14:15 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: None at this time.

Workaround: None at this time.