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Incident affecting Looker Studio

Looker Studio customers may experience high latency on operations that involve Spanner read / write.

Incident began at 2024-11-25 16:30 and ended at 2024-11-25 19:49 (all times are US/Pacific).

Previously affected location(s)

Global

Date Time Description
25 Nov 2024 19:49 PST

The issue with Looker Studio has been resolved for all affected users as of Monday, 2024-11-25 19:48 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
25 Nov 2024 18:27 PST

Summary: Looker Studio customers may experience high latency on operations that involve Spanner read / write.

Description: Our engineering team continues to work on the mitigation while also identifying any measures that can be taken to reduce the overall time of the rollout.

We currently do not have an ETA for complete mitigation.

We will provide more information by Monday, 2024-11-25 22:30 US/Pacific.

We apologize to all who are affected by this disruption.

Diagnosis: Customers impacted by this issue may intermittently encounter timeouts, in addition to the latency observed on the affected operations.

Workaround: None at this time.
25 Nov 2024 17:29 PST

Summary: Looker Studio customers may experience high latency on operations that involve Spanner read / write.

Description: Our engineering team has identified the steps required to mitigate the issue and is currently in the process of the rollout.

We do not have an ETA for mitigation at this point.

We will provide more information by Monday, 2024-11-25 18:30 US/Pacific.

Diagnosis: Customers impacted by this issue may encounter timeouts, in addition to the latency observed on the affected operations.

Workaround: None at this time.
25 Nov 2024 17:05 PST

Summary: Looker Studio customers may experience high latency on operations that involve Spanner read / write.

Description: Our engineering team has identified the steps required to mitigate the issue and are currently in the process of the rollout.

We do not have an ETA for mitigation at this point.

We will provide more information by Monday, 2024-11-25 18:15 US/Pacific.

Diagnosis: Customers impacted by this issue may encounter timeouts, in addition to the latency observed on the affected operations.

Workaround: None at this time.