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Incident affecting Google Cloud Networking

Google AppEngine customers may experience connectivity issues to endpoints on Azure

Incident began at 2023-06-15 18:08 and ended at 2023-06-16 05:47 (all times are US/Pacific).

Previously affected location(s)

Iowa (us-central1)South Carolina (us-east1)

Date Time Description
16 Jun 2023 05:47 PDT

The issue with Google Cloud Networking is believed to be affecting a very small number of customers and our Engineering Team is working on it.

If you have questions or are impacted, please open a case with the Support Team and we will work with you until this issue is resolved.

We thank you for your patience while we're working on resolving the issue.

16 Jun 2023 00:49 PDT

Summary: Google AppEngine customers may experience connectivity issues to endpoints on Azure

Description: We are experiencing an issue with Google Cloud Networking.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2023-06-16 08:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Azure Cloud Endpoint calls are timing out for user in us-east1 and us-central1 while using Google Cloud Network. Some operations may fail with 'https 500 error' due to latency.

Workaround: Affected users may use a VPC Connector and configure Cloud NAT with dynamic port ranges.

15 Jun 2023 22:47 PDT

Summary: Google AppEngine customers may experience connectivity issues to endpoints on Azure.

Description: We are experiencing an issue with Google Cloud Networking.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2023-06-16 01:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Azure Cloud Endpoint calls are timing out for user in us-east1 and us-central1 while using Google Cloud Network. Some operations may fail with 'https 500 error' due to latency.

Workaround: Affected users may use a VPC Connector and configure Cloud NAT with dynamic port ranges.

15 Jun 2023 20:32 PDT

Summary: Google AppEngine customers may experience connectivity issues to endpoints on Azure.

Description: We are experiencing an issue with Google Cloud Networking.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2023-06-15 23:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Azure Cloud Endpoint calls are timing out for user in us-east1 and us-central1 while using Google Cloud Network. Some operations may fail with 'https 500 error' due to latency.

Workaround: Affected users may use a VPC Connector and configure Cloud NAT with dynamic port ranges.

15 Jun 2023 19:08 PDT

Summary: Google AppEngine customers may experience connectivity issues to endpoints on Azure.

Description: We are experiencing an issue with Google Cloud Networking.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2023-06-15 22:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: None at this time.

Workaround: None at this time.

15 Jun 2023 18:36 PDT

Summary: Google AppEngine customers may experience connectivity issues to endpoints on Azure.

Description: We are experiencing an issue with Google Cloud Networking.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2023-06-15 19:40 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: None at this time.

Workaround: None at this time.

15 Jun 2023 18:08 PDT

Summary: Google AppEngine customers may experience connectivity issues to endpoints on Azure.

Description: We are experiencing an issue with Google Cloud Networking.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2023-06-15 18:40 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: None at this time.

Workaround: None at this time.