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Incident affecting Google Cloud Console

Cloud Console pages with prefix of :*/billing/:accountId/" are returning errors

Incident began at 2020-09-18 13:04 and ended at 2020-09-18 15:54 (all times are US/Pacific).

Date Time Description
18 Sep 2020 15:54 PDT

The issue with Cloud Console has been resolved for all affected projects as of Friday, 2020-09-18 15:53 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
18 Sep 2020 15:08 PDT

SUMMARY Various Cloud Console pages are returning errors

DESCRIPTION Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Friday, 2020-09-18 16:30 US/Pacific with current details.

DIAGNOSIS The affected pages are the following: /freetrial/signup/tos /billing/:accountId/payment /billing/:accountId/setting /billing/:accountId/budgets/:budgetId/edit /billing/:accountId/budgets/create /billing/:accountId/export/bigquery /billing/:accountId/export/bigquery/edit /billing/:accountId/export/bigquery/pricing /billing/:accountId/export/gcs /billing/:accountId/export/gcs/edit /billing/:accountId/reports/committed_use_discount_utilization /billing/:accountId/budgets /billing/:accountId/reports /billing/:accountId/reports/cost-breakdown /billing/:accountId/reports/tabula
18 Sep 2020 14:30 PDT

This issue with Cloud Console has not yet been fully resolved. Issues persist when attempting to access /freetrial/signup/tos.

We do not have an ETA for mitigation at this point.

We will provide more information by Friday, 2020-09-18 15:45 US/Pacific.
18 Sep 2020 14:02 PDT

The issue with Cloud Console has been resolved for all affected projects as of Friday, 2020-09-18 14:01 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
18 Sep 2020 13:51 PDT

Description: We believe the issue with Cloud Console is partially resolved.

Full resolution is expected to complete by Friday, 2020-09-18 14:30 US/Pacific.

We will provide an update by Friday, 2020-09-18 14:30 US/Pacific with current details.

Diagnosis: None at this time

Workaround: None at this time
18 Sep 2020 13:29 PDT

Description: Mitigation work is currently underway by our engineering team. Error rates for the affected pages are going down, but the problem has not cleared yet.

We do not have an ETA for mitigation at this point.

We will provide more information by Friday, 2020-09-18 15:10 US/Pacific.

Diagnosis: None at this time

Workaround: None at this time
18 Sep 2020 13:04 PDT

Description: We are experiencing an issue with Cloud Console beginning at Friday, 2020-09-18 11:34:48 US/Pacific.

Symptoms: Error message "This page isn't available at the moment (the server timed out). Try refreshing in a few minutes. " when attempting to access this page

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2020-09-18 14:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: None at this time

Workaround: None at this time