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Incident affecting Mandiant Attack Surface Management

Mandiant Attack Surface Management users may experience issues with completing scans for existing collections, and starting scans for new collections.

Incident began at 2024-09-30 07:52 and ended at 2024-09-30 12:51 (all times are US/Pacific).

Date Time Description
30 Sep 2024 12:51 PDT

The issue with Mandiant Attack Surface Mangement has been resolved for all affected users as of Monday, 2024-09-30 12:51 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
30 Sep 2024 10:46 PDT

Summary: Mandiant Attack Surface Management users may experience issues with completing scans for existing collections, and starting scans for new collections.

Description: We are experiencing an issue with Mandiant Attack Surface Management beginning on Monday, 2024-09-30 00:17 US/Pacific.

Our engineering team continues to investigate the issue.

New collection data is not being collected, stored, and made available to users.

Existing scans that have been completed are still accessible.

An application update is currently being tested in the staging environment.

We will provide an update by Monday, 2024-09-30 13:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: This issue is preventing all collection scans from completing. This includes scans that were already in progress, new scans for existing collections, and scans for newly created collections.

Workaround: None at this time.
30 Sep 2024 08:53 PDT

Summary: Mandiant Attack Surface Management users may experience issues with completing scans for existing collections, and starting scans for new collections.

Description: We are experiencing an issue with Mandiant Attack Surface Management beginning on Monday, 2024-09-30 00:17 US/Pacific.

Our engineering team continues to investigate the issue.

Existing scans that have been completed are still accessible.

We will provide an update by Monday, 2024-09-30 11:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: This issue is preventing all collection scans from completing. This includes scans that were already in progress, new scans for existing collections, and scans for newly created collections.

Workaround: None at this time.