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Incident affecting Cloud Filestore

Cloud Filestore AutoQuota increase requests are not succeeding via console

Incident began at 2022-10-27 01:48 and ended at 2022-10-27 02:14 (all times are US/Pacific).

Previously affected location(s)

Taiwan (asia-east1)Hong Kong (asia-east2)Tokyo (asia-northeast1)Osaka (asia-northeast2)Seoul (asia-northeast3)Mumbai (asia-south1)Delhi (asia-south2)Singapore (asia-southeast1)Jakarta (asia-southeast2)Sydney (australia-southeast1)Melbourne (australia-southeast2)Warsaw (europe-central2)Finland (europe-north1)Madrid (europe-southwest1)Belgium (europe-west1)London (europe-west2)Frankfurt (europe-west3)Netherlands (europe-west4)Zurich (europe-west6)Milan (europe-west8)Paris (europe-west9)Montréal (northamerica-northeast1)Toronto (northamerica-northeast2)São Paulo (southamerica-east1)Iowa (us-central1)South Carolina (us-east1)Northern Virginia (us-east4)Oregon (us-west1)Los Angeles (us-west2)Salt Lake City (us-west3)Las Vegas (us-west4)

Date Time Description
27 Oct 2022 02:14 PDT

The issue with Cloud Filestore is believed to be affecting a very small number of customers and our Engineering Team is working on it.

If you have questions or are impacted, please open a case with the Support Team and we will work with you until this issue is resolved.

We thank you for your patience while we're working on resolving the issue.

27 Oct 2022 02:12 PDT

Summary: Cloud Filestore AutoQuota increase requests are not succeeding via console

Description: We are experiencing an issue with Cloud Filestore.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2022-10-27 03:30 US/Pacific with current details.

Diagnosis: When requesting Quota through the Pantheon console the requests are submitted without any errors but are not proceeding

Workaround: Please submit a support ticket quota increase request whilst we're resolving the issue