Service Health
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Incident affecting Chronicle SOAR, Chronicle Security
SIEM Dashboards and SOAR Advanced Dashboards for Google Security Operations (SecOps) were unavailable.
Incident began at 2025-02-18 14:42 and ended at 2025-02-18 18:41 (all times are US/Pacific).
Previously affected location(s)
Tokyo (asia-northeast1)Mumbai (asia-south1)Singapore (asia-southeast1)Sydney (australia-southeast1)Multi-region: europeBelgium (europe-west1)Turin (europe-west12)London (europe-west2)Frankfurt (europe-west3)Netherlands (europe-west4)Zurich (europe-west6)Paris (europe-west9)Doha (me-central1)Dammam (me-central2)Tel Aviv (me-west1)Toronto (northamerica-northeast2)São Paulo (southamerica-east1)Multi-region: usIowa (us-central1)South Carolina (us-east1)
| Date | Time | Description | |
|---|---|---|---|
| | 19 Feb 2025 | 03:03 PST | Mini Incident ReportWe apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support. (All Times US/Pacific) Incident Start: 18 February 2025, 14:42 Incident End: 18 February 2025, 18:40 Duration: 3 hours 58 minutes Affected Services and Features:
Regions/Zones: Global Description: Starting on 18 February 2025 14:42 US/Pacific, Chronicle Security and Chronicle SOAR experienced an issue where customers encountered the error message "An error occurred while loading dashboards" when attempting to access dashboards in Google Cloud Security for a duration of 3 hours 58 minutes. From preliminary analysis, the root cause of the issue is related to a revocation of associated internal looker licenses - all revoked licenses were restored to mitigate an issue. Customer Impact: Customers encountered an error message "An error occurred while loading dashboards" when attempting to access certain security dashboards in Google Cloud. |
| | 18 Feb 2025 | 18:41 PST | The issue with Chronicle Security, Chronicle SOAR has been resolved for all affected users as of Tuesday, 2025-02-18 18:35 US/Pacific. We thank you for your patience while we worked on resolving the issue. |
| | 18 Feb 2025 | 17:59 PST | Summary: SIEM Dashboards and SOAR Advanced Dashboards for Google Security Operations (SecOps) are unavailable. Description: Our engineering team has identified the root cause and we are now in the process of restoring the services incrementally. Services are being restored one by one and we anticipate they will become fully functional by Tuesday, 2025-02-18 19:00. We will provide an update by Tuesday, 2025-02-18 19:30 US/Pacific with current details. Diagnosis: Customers impacted by this issue would encounter an error message "An error occurred while loading dashboards" when attempting to access SIEM Dashboards and SOAR Advanced Dashboards in Google SecOps Workaround: None at this time. |
| | 18 Feb 2025 | 16:29 PST | Summary: SIEM Dashboards and SOAR Advanced Dashboards for Google Security Operations (SecOps) are unavailable. Description: SIEM Dashboards and SOAR Advanced Dashboards for SecOps are unavailable beginning on Tuesday, 2025-02-18 14:42 US/Pacific. As a result, Dashboards to visualize data trends are getting errors while loading. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2025-02-18 18:00 US/Pacific with current details. Diagnosis: Customers impacted by this issue would encounter an error message "An error occurred while loading dashboards" when attempting to access SIEM Dashboards and SOAR Advanced Dashboards in Google SecOps Workaround: None at this time. |
- All times are US/Pacific