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[Vertex AI Search] structData may not be returned for some documents in multi regions: EU, US and also Globally

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Incident affecting Vertex AI Search

[Vertex AI Search] structData may not be returned for some documents in multi regions: EU, US and also Globally

Incident began at 2024-05-22 06:05 and ended at 2024-05-23 09:04 (all times are US/Pacific).

Previously affected location(s)

Multi-region: euGlobalMulti-region: us

Date	Time	Description
23 May 2024	09:04 PDT	The issue with Vertex AI Search structData has been resolved for all affected users as of Thursday, 2024-05-23 08:56 US/Pacific. There may be some indexing delays, and customers are advised to send search requests to verify if the response contains structData. We thank you for your patience while we worked on resolving the issue. If you have questions or are impacted, please open a case with the Support Team.
23 May 2024	08:50 PDT	Summary: [Vertex AI Search] structData may not be returned for some documents in multi regions: EU, US and also Globally Description: Our engineering team is still validating the fix and has determined that additional time is needed to mitigate the issue. We don't have a firm mitigation ETA at this point but will continue to communicate any change in status. We will provide an update by Thursday, 2024-05-23 13:00 US/Pacific with current details. Diagnosis: structData may not be returned for some documents in multi regions: EU, US and also Globally Workaround: None at this time.
22 May 2024	20:46 PDT	Summary: [Vertex AI Search] structData may not be returned for some documents in multi regions: EU, US and also Globally Description: Our engineering team is still validating the fix and has determined that additional time is needed to mitigate the issue. We don't have a firm mitigation ETA at this point but will continue to communicate any change in status. We will provide an update by Thursday, 2024-05-23 09:00 US/Pacific with current details. Diagnosis: structData may not be returned for some documents in multi regions: EU, US and also Globally Workaround: None at this time.
22 May 2024	16:47 PDT	Summary: [Vertex AI Search] structData may not be returned for some documents in multi regions: EU, US and also Globally Description: Our engineering team is still validating the fix and has determined that additional time is needed to mitigate the issue. We don't have a firm mitigation ETA at this point but will continue to communicate any change in status. We will provide an update by Wednesday, 2024-05-22 23:00 US/Pacific with current details. Diagnosis: structData may not be returned for some documents in multi regions: EU, US and also Globally Workaround: None at this time.
22 May 2024	11:55 PDT	Summary: [Vertex AI Search] structData may not be returned for some documents in multi regions: EU, US and also Globally Description: Our engineering team is still validating the fix and has determined that additional time is needed to mitigate the issue. We don't have a firm mitigation ETA at this point but will continue to communicate any change in status. We will provide an update by Wednesday, 2024-05-22 17:00 US/Pacific with current details. Diagnosis: structData may not be returned for some documents in multi regions: EU, US and also Globally Workaround: None at this time.
22 May 2024	08:24 PDT	Summary: [Vertex AI Search] structData may not be returned for some documents in multi regions: EU, US and also Globally Description: Our engineering team has identified and are validating a fix in production. We don't have a firm mitigation ETA at this point but will continue to communicate any changes in status. We will provide more information by Wednesday, 2024-05-22 13:00 US/Pacific. Diagnosis: structData may not be returned for some documents in multi regions: EU, US and also Globally Workaround: None at this time.
22 May 2024	07:03 PDT	Summary: [Vertex AI Search] structData may not be returned for some documents in multi regions: EU, US and also Globally Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2024-05-22 09:00 US/Pacific. Diagnosis: structData may not be returned for some documents in multi regions: EU, US and also Globally Workaround: None at this time.
22 May 2024	06:22 PDT	Summary: [Vertex AI Search] structData may not be returned for some documents in multi regions: EU, US and also Globally Description: We are experiencing an issue with Vertex AI Search. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-05-22 08:00 US/Pacific with current details. Diagnosis: structData may not be returned for some documents in multi regions: EU, US and also Globally Workaround: None at this time.

All times are US/Pacific