Service Health
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Incident affecting Chronicle Security
Chronicle Security transfer delays for some AWS SQS S3 feeds
Incident began at 2024-09-18 20:00 and ended at 2024-09-23 17:32 (all times are US/Pacific).
Previously affected location(s)
Tokyo (asia-northeast1)Mumbai (asia-south1)Singapore (asia-southeast1)Sydney (australia-southeast1)Multi-region: europeTurin (europe-west12)London (europe-west2)Frankfurt (europe-west3)Zurich (europe-west6)Doha (me-central1)Dammam (me-central2)Tel Aviv (me-west1)Toronto (northamerica-northeast2)Multi-region: us
| Date | Time | Description | |
|---|---|---|---|
| | 23 Sep 2024 | 17:32 PDT | The issue with Chronicle Security has been resolved for all affected projects as of Monday, 2024-09-23 17:29 US/Pacific. We thank you for your patience while we worked on resolving the issue. |
| | 23 Sep 2024 | 15:51 PDT | Summary: Chronicle Security transfer delays for some AWS SQS S3 feeds Description: The issue causing delays in data ingestion from AWS SQS feeds has been mitigated. Chronicle is presently working through the accumulated processing backlog. Customers may still encounter delays in viewing events, detections, and other information until the system has fully recovered. We are closely monitoring the backlog clearance and we will provide more information by Monday, 2024-09-23 18:30 US/Pacific. Diagnosis: Customers may experience delays in indexing, searching and rules detection for AWS SQS S3 feeds. Workaround: None at this time. |
| | 23 Sep 2024 | 14:33 PDT | Summary: Chronicle Security transfer delays for some AWS SQS S3 feeds Description: The issue causing delays in data ingestion from AWS SQS feeds has been mitigated. Chronicle is presently working through the accumulated processing backlog. Customers may still encounter delays in viewing events, detections, and other information until the system has fully recovered. We are closely monitoring the backlog clearance and we will provide more information by Monday, 2024-09-23 16:00 US/Pacific. Diagnosis: Customers may experience delays in indexing, searching and rules detection for AWS SQS S3 feeds. Workaround: None at this time. |
| | 23 Sep 2024 | 12:18 PDT | Summary: Chronicle Security transfer delays for some AWS SQS S3 feeds Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2024-09-23 14:30 US/Pacific. Diagnosis: Customers may experience delays in ingestion, indexing, searching and rules detection for AWS SQS S3 feeds. Workaround: None at this time. |
| | 23 Sep 2024 | 10:46 PDT | Summary: Chronicle Security transfer delays for some AWS SQS S3 feeds Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2024-09-23 12:30 US/Pacific. Diagnosis: Customers may experience delays in ingestion, indexing, searching and rules detection for AWS SQS S3 feeds. Workaround: None at this time. |
| | 23 Sep 2024 | 10:43 PDT | Summary: Chronicle Security transfer delays for some AWS SQS S3 feeds Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2024-09-23 11:19 US/Pacific. Diagnosis: Customers may experience delays in ingestion, indexing, searching and rules detection for AWS SQS S3 feeds. Workaround: None at this time. |
| | 23 Sep 2024 | 10:31 PDT | Summary: Chronicle Security transfer delays for some AWS SQS S3 feeds Description: We are experiencing an issue with Chronicle Security AWS SQS S3 feeds. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2024-09-23 11:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers may experience delays in ingestion, indexing, searching and rules detection for AWS SQS S3 feeds. Workaround: None at this time. |
- All times are US/Pacific