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Data Ingestion feeds errors while using SecOps

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Incident affecting Chronicle Security

Data Ingestion feeds errors while using SecOps

Incident began at 2025-01-09 22:20 and ended at 2025-01-10 00:46 (all times are US/Pacific).

Previously affected location(s)

Tokyo (asia-northeast1)Mumbai (asia-south1)Singapore (asia-southeast1)Sydney (australia-southeast1)Multi-region: europeTurin (europe-west12)London (europe-west2)Frankfurt (europe-west3)Zurich (europe-west6)Paris (europe-west9)Doha (me-central1)Dammam (me-central2)Tel Aviv (me-west1)Toronto (northamerica-northeast2)São Paulo (southamerica-east1)Multi-region: us

Date	Time	Description
10 Jan 2025	00:46 PST	The issue with Chronicle Security has been resolved for all affected users as of Friday, 2025-01-10 00:30 US/Pacific. We thank you for your patience while we worked on resolving the issue.
10 Jan 2025	00:27 PST	Summary: Data Ingestion feeds errors while using SecOps Description: Customers ingesting data via feeds will experience errors and delays while using SecOps beginning at Thursday, 2025-01-09 16:20 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-01-10 01:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers impacted by this issue may observe DNS errors and delay in ingestion of their data. Workaround: None at this time.
9 Jan 2025	23:49 PST	Summary: Data Ingestion feeds errors while using SecOps Description: Customers ingesting data via feeds will experience errors and delays while using SecOps beginning at Thursday, 2025-01-09 16:20 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2025-01-10 00:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers impacted by this issue may observe DNS errors and delay in ingestion of their data. Workaround: None at this time.

Date

Time

Description

10 Jan 2025

00:46 PST

The issue with Chronicle Security has been resolved for all affected users as of Friday, 2025-01-10 00:30 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

10 Jan 2025

00:27 PST

Summary: Data Ingestion feeds errors while using SecOps

Description: Customers ingesting data via feeds will experience errors and delays while using SecOps beginning at Thursday, 2025-01-09 16:20 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2025-01-10 01:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers impacted by this issue may observe DNS errors and delay in ingestion of their data.

Workaround: None at this time.

9 Jan 2025

23:49 PST