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Service Health

This page provides status information on the services that are part of Google Cloud. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://cloud.google.com/.

Incident affecting Google App Engine

We're investigating an issue with Google App Engine URLFetch service beginning at 2014-06-18 9:55 (all times are in US/Pacific). We will provide more information shortly.

Incident began at 2014-06-18 09:56 and ended at 2014-06-18 13:08 (all times are US/Pacific).

Date Time Description
9 Jul 2014 09:32 PDT

SUMMARY: On Wednesday 18 June 2014, some Google App Engine applications experienced elevated errors and latency from the URL Fetch API for a duration of 6 minutes.

DETAILED DESCRIPTION OF IMPACT: On Wednesday 18 June 2014, some App Engine applications experienced elevated errors and latency from the URL Fetch API at the following times (all in US/Pacific): 09:56 - 09:58, 10:37 - 10:38, 12:47 - 12:49, and 13:07 - 13:08. The incident affected 13.7% of applications hosted in US datacenters that used the URL Fetch API at these times. The error rate caused by the incident was 5.8%. The increase in latency was 31% at the median during the incident periods. The latency increased by 9 times at the 90th percentile. URL Fetch calls to Google APIs (except Cloud Storage) and appspot.com URLs were not affected.

ROOT CAUSE: The incident was caused by an issue with the system that supports outbound connections from Google servers.

REMEDIATION AND PREVENTION: To prevent recurrence, we added additional capacity to this system on Thursday 19 June 2014 at 02:19 US/Pacific.
9 Jul 2014 09:32 PDT

The problem with Google App Engine URL Fetch service was resolved as of Wednesday, 2014-06-18 15:00 (all times are in US/Pacific). We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
9 Jul 2014 09:30 PDT

We're investigating an issue with Google App Engine URLFetch service beginning at 2014-06-18 9:55 (all times are in US/Pacific). We will provide more information shortly.