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Incident affecting Apigee

Apigee is experiencing issues loading the Apigee UI at apigee.google.com.

Incident began at 2022-01-11 12:50 and ended at 2022-01-11 15:04 (all times are US/Pacific).

Date Time Description
12 Jan 2022 13:43 PST

We apologize for the inconvenience this service disruption may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Support by opening a case using https://cloud.google.com/support.

(All Times US/Pacific)

Incident Start: 11 January 2022 12:50

Incident End: 11 January 2022 15:04

Duration: 2 hours, 14 minutes

Affected Services and Features:

  • Apigee X - management UI
  • Apigee Hybrid - management UI

Regions/Zones: Global

Description:

Apigee X and Apigee Hybrid experienced elevated page errors loading the console user interface globally for 2 hours, 14 minutes. From preliminary analysis, the root cause of the issue was due to an uncaught error in a new release.

Customer Impact:

  • Users with custom Google Workspace domains were unable to load Apigee console pages at apigee.google.com.
  • Page banners were visible with an "Internal Server Error" message

Additional details:

  • This only impacted users with email domains other than @gmail.com
  • Runtime traffic was unaffected.
11 Jan 2022 16:00 PST

The issue with Apigee has been resolved for all affected users as of Tuesday, 2022-01-11 15:58 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

11 Jan 2022 15:22 PST

Summary: Apigee is experiencing issues loading the Apigee UI at apigee.google.com.

Description: We believe the issue with loading the Apigee UI is resolved. Engineers are working to confirm full resolution.

We will provide an update by Tuesday, 2022-01-11 16:30 US/Pacific with current details.

Diagnosis: Users may receive a message "Internal Server Error". Runtime traffic is unaffected.

Workaround: None at this time.

11 Jan 2022 14:53 PST

Summary: Apigee is experiencing issues loading the Apigee UI at apigee.google.com.

Description: We are experiencing an issue with Apigee beginning at Tuesday, 2022-01-11 12:50 US/Pacific.

Our engineering team continues to investigate the issue.

We will provide an update by Tuesday, 2022-01-11 15:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Users may receive a message "Internal Server Error". Runtime traffic is unaffected.

Workaround: None at this time.