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Service Health

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Incident affecting Chronicle Security

Multiple Chronicle SIEM operations might be delayed/not working

Incident began at 2024-08-16 01:27 and ended at 2024-08-16 03:45 (all times are US/Pacific).

Previously affected location(s)

Tokyo (asia-northeast1)Mumbai (asia-south1)Singapore (asia-southeast1)Sydney (australia-southeast1)Turin (europe-west12)London (europe-west2)Frankfurt (europe-west3)Zurich (europe-west6)Doha (me-central1)Dammam (me-central2)Tel Aviv (me-west1)Toronto (northamerica-northeast2)

Date Time Description
16 Aug 2024 03:45 PDT

The issue with Chronicle SIEM has been resolved for all affected users as of Friday, 2024-08-16 03:30 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
16 Aug 2024 03:04 PDT

Summary: Multiple Chronicle SIEM operations might be delayed/not working

Description: Mitigation work is still underway by our engineering team.

We will provide more information by Friday, 2024-08-16 04:30 US/Pacific.

Diagnosis: Backstory Customer Management Application Programming Interfaces (APIs) could not be working.

Ingestion of GCP logs might be delayed.

Cloud Console Page of Chronicle may experience slowness.

Workaround: None at this time.
16 Aug 2024 02:06 PDT

Summary: Multiple Chronicle SIEM operations might be delayed/not working

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Friday, 2024-08-16 03:15 US/Pacific.

Diagnosis: Backstory Customer Management Application Programming Interfaces (APIs) could not be working. Ingestion of GCP logs might be delayed. Cloud Console Page of Chronicle may experience slowness.

Workaround: None at this time.