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Incident affecting Google Compute Engine

Windows and Linux Virtual Machines (VMs) might be unable to boot

Incident began at 2023-08-18 05:45 and ended at 2023-08-18 11:31 (all times are US/Pacific).

Previously affected location(s)

Taiwan (asia-east1)Hong Kong (asia-east2)Tokyo (asia-northeast1)Osaka (asia-northeast2)Seoul (asia-northeast3)Mumbai (asia-south1)Delhi (asia-south2)Singapore (asia-southeast1)Jakarta (asia-southeast2)Sydney (australia-southeast1)Melbourne (australia-southeast2)Warsaw (europe-central2)Finland (europe-north1)Madrid (europe-southwest1)Belgium (europe-west1)Turin (europe-west12)London (europe-west2)Frankfurt (europe-west3)Netherlands (europe-west4)Zurich (europe-west6)Milan (europe-west8)Paris (europe-west9)Doha (me-central1)Tel Aviv (me-west1)Montréal (northamerica-northeast1)Toronto (northamerica-northeast2)São Paulo (southamerica-east1)Santiago (southamerica-west1)Iowa (us-central1)South Carolina (us-east1)Northern Virginia (us-east4)Columbus (us-east5)Dallas (us-south1)Oregon (us-west1)Los Angeles (us-west2)Salt Lake City (us-west3)Las Vegas (us-west4)

Date Time Description
18 Aug 2023 11:31 PDT

The issue with Google Compute Engine is believed to be affecting a very small number of projects and our Engineering Team is working on it.

If you have questions or are impacted, please open a case with the Support Team and we will work with you until this issue is resolved.

No further updates will be provided here.

We thank you for your patience while we're working on resolving the issue.
18 Aug 2023 07:39 PDT

Summary: Windows and Linux Virtual Machines (VMs) might be unable to boot

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Friday, 2023-08-18 12:00 US/Pacific.

Diagnosis: Customers may experience Windows and Linux VMs to be unable to boot.

Workaround: Customers can: 1). turn Secure Boot off on an affected VM or 2). delete and recreate the instance
18 Aug 2023 05:48 PDT

Summary: Windows Virtual Machines (VMs) might be unable to boot

Description: We are experiencing an issue with Windows VMs.

Our engineering team continues to investigate the issue.

We will provide an update by Friday, 2023-08-18 08:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may experience Windows VMs to be unable to boot.

Workaround: Customers can delete and recreate instances as a workaround.