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Incident affecting Mandiant Attack Surface Management, Mandiant Hunt for Chronicle, Mandiant Managed Defense, Mandiant Security Validation, Mandiant Threat Intelligence

[Mandiant.com](http://Mandiant.com) was inaccessible globally.

Incident began at 2024-10-28 14:24 and ended at 2024-10-28 15:38 (all times are US/Pacific).

Previously affected location(s)

Global

Date Time Description
29 Oct 2024 15:11 PDT

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Cloud Support using https://cloud.google.com/support .

(All Times US/Pacific)

Incident Start: 28 October 2024 14:24

Incident End: 28 October 2024 15:38

Duration: 1 hour and 14 minutes

Affected Services and Features:

  • Mandiant Attack Surface Management
  • Mandiant Hunt for Chronicle
  • Mandiant Threat Intelligence
  • Mandiant Managed Defense
  • Mandiant Security Validation

Regions/Zones: Global

Description:

Mandiant experienced a service outage for a duration of 1 hour and 14 minutes, beginning at 14:24 US/Pacific on Monday, 28 October 2024, during which the users of mandiant.com were inadvertently redirected to mandiant.exceedlms.com.

From our analysis, the root cause of the issues is an inappropriate redirect rule, which was implemented as part of an ongoing procedure to assess the effectiveness of an upcoming transition.

Google engineers were alerted to the incident from our internal monitoring alerts at 14:29 US/Pacific on Monday, 28 October 2024 and immediately started an investigation. Once the nature and scope of the incident was identified, Google engineers rolled back the change to remove the incorrect redirect.

Customer Impact:

All users were not able to access mandiant.com and were redirected to mandiant.exceedlms.com for a total duration of 14 minutes. Once the change was rolled back, users continued to still see impact for a duration of up to 1 hour, due to caching.
28 Oct 2024 16:22 PDT

The issue with Mandiant Security Validation, Mandiant Attack Surface Mangement, Mandiant Hunt for Chronicle, Mandiant Managed Defense, Mandiant Threat Intelligence has been resolved for all affected users as of Monday, 2024-10-28 14:38 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
28 Oct 2024 16:10 PDT

Summary: Mandiant.com was inaccessible globally.

Description: We experienced an issue with mandiant.com beginning on Monday, 2024-10-28 at 14:25 US/Pacific.

Our engineers have mitigated the issue at Monday, 2024-10-28 at 14:38 US/Pacific.

We will provide an update by Monday, 2024-10-28 16:30 US/Pacific with current details.

We apologize to all who were affected by the disruption.

Diagnosis: Customers impacted by this issue were unable to access the webpage.

Workaround: Clear browser cache or do a hard refresh (Shift+f5)