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Incident affecting Mandiant Attack Surface Management

Some ASM collection scan results may be delayed

Incident began at 2024-11-18 08:54 and ended at 2024-11-21 22:18 (all times are US/Pacific).

Previously affected location(s)

Global

Date Time Description
21 Nov 2024 22:18 PST

The issue with Mandiant Attack Surface Mangement has been resolved for all affected users as of Thursday, 2024-11-21 20:15 US/Pacific.

We thank you for your patience while we worked on resolving the issue.
21 Nov 2024 16:53 PST

Summary: Some ASM collection scan results may be delayed

Description: We are experiencing an issue with Mandiant Attack Surface Management.

Our engineering team is aware of an issue affecting some customers' collection scan results. These results may be delayed by up to 24 hours, and customers may also notice a temporary change in the reported entity count.

Engineers have identified the root cause and are currently implementing a solution. We expect all affected collections to be fully processed within 48 hours.

We will provide an update by Friday, 2024-11-22 08:00 US/Pacific with current details.

Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count.

Workaround: None at this time.
19 Nov 2024 13:09 PST

Summary: Some ASM collection scan results may be delayed

Description: We are experiencing an issue with Mandiant Attack Surface Management.

Our engineering team is aware of an issue affecting some customers' collection scan results. These results may be delayed by up to 24 hours, and customers may also notice a temporary change in the reported entity count.

Engineers have identified the root cause and are currently implementing a solution. We expect all affected collections to be fully processed within 48 hours.

We will provide an update by Thursday, 2024-11-21 17:00 US/Pacific with current details.

Diagnosis: Customers may notice delayed collection scan results and a temporary change in the reported entity count.

Workaround: None at this time.