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Incidents
High Normalisation latency in Europe

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Incident affecting Chronicle Security

High Normalisation latency in Europe

Incident began at 2023-12-04 03:14 and ended at 2023-12-04 10:02 (all times are US/Pacific).

Previously affected location(s)

Multi-region: europe

Date	Time	Description
4 Dec 2023	10:02 PST	The issue with Chronicle Security has been resolved for all affected users as of Monday, 2023-12-04 09:18 US/Pacific. We thank you for your patience while we worked on resolving the issue.
4 Dec 2023	08:20 PST	Summary: High Normalisation latency in Europe Description: Mitigation work is still underway by our engineering team. Current data indicates that our engineers' mitigation efforts were successful, however residual backlogs will require several hours for processing to finalize. We will provide more information by Monday, 2023-12-04 11:40 US/Pacific. Diagnosis: Customers in Europe will observe a delay in when their log gets normalized. Workaround: None at this time.
4 Dec 2023	04:48 PST	Summary: High Normalisation latency in Europe Description: We are experiencing an issue with Chronicle Security beginning at Monday, 2023-12-04 00:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2023-12-04 09:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers in Europe will observe a delay in when their log gets normalized. Workaround: None at this time.
4 Dec 2023	03:33 PST	Summary: High Normalisation latency in Europe Description: We are experiencing an issue with Chronicle Security beginning at Monday, 2023-12-04 00:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2023-12-04 05:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers in Europe will observe a delay in when their log gets normalized. Workaround: None at this time.

All times are US/Pacific