Service Health

On Wednesday 31 January 2017, some Google Cloud services experienced elevated errors and latency on operations that required inter-data center network traffic for a duration of 72 minutes. The impact was visible during three windows: between 18:20 and 19:08 PST, between 19:10 and 19:29, and again between 19:45 and 19:50. Network traffic between the public internet and Google's data centers was not affected by this incident.

The root cause of this incident was an error in a configuration update to the system that allocates network capacity for traffic between Google data centers.

To prevent a recurrence, we will improve the automated checks that we run on configuration changes to detect problems before release. We will be improving the monitoring of the canary to detect problems before global rollout of changes to the configuration.

The issue with Google App Engine has been resolved for all affected projects as of 21:00 US/Pacific. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Google App Engine has mostly recovered and our engineering team is working to completely mitigate the issue. We will provide an update by 21:00 US/Pacific with current details.

Google App Engine is recovering and our engineering team is working to completely mitigate the issue. We will provide an update by 20:30 US/Pacific with current details.

We are experiencing an issue with multiple Google Cloud Platform Services, beginning at approximately 18:30 US/Pacific. The situation is getting improved for the most of products, but some products are still reporting errors. For everyone who is affected, we apologize for the disruption. We will provide an update by 20:00 US/Pacific with current details.