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Incident affecting Document AI, Cloud Machine Learning

We've received a report of an issue with Document AI in us multiregion

Incident began at 2023-12-03 23:21 and ended at 2023-12-04 03:03 (all times are US/Pacific).

Previously affected location(s)

Multi-region: us

Date Time Description
4 Dec 2023 03:03 PST

The issue with Document AI has been resolved for all affected projects as of Monday, 2023-12-04 03:03 US/Pacific.

We thank you for your patience while we worked on resolving the issue.

4 Dec 2023 02:19 PST

Summary: We've received a report of an issue with Document AI in us multiregion

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Monday, 2023-12-04 03:30 US/Pacific.

Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors

Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED)

Workaround: None at this time.

4 Dec 2023 01:34 PST

Summary: We've received a report of an issue with Document AI in us multiregion

Description: Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Monday, 2023-12-04 02:30 US/Pacific.

Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors

Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED)

Workaround: None at this time.

4 Dec 2023 01:06 PST

Summary: We've received a report of an issue with Document AI in us multiregion.

Description: We are experiencing an issue with Document AI.

Our engineering team continues to investigate the issue.

We will provide an update by Monday, 2023-12-04 02:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors

Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED)

Workaround: None at this time.

4 Dec 2023 00:23 PST

Summary: We've received a report of an issue with Document AI in us multiregion

Description: We are experiencing an issue with Document AI.

Our engineering team continues to investigate the issue.

We will provide an update by Monday, 2023-12-04 01:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors

Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED)

Workaround: None at this time.