Service Health
Incident affecting Document AI, Cloud Machine Learning
We've received a report of an issue with Document AI in us multiregion
Incident began at 2023-12-03 23:21 and ended at 2023-12-04 03:03 (all times are US/Pacific).
Previously affected location(s)
Multi-region: us
Date | Time | Description | |
---|---|---|---|
| 4 Dec 2023 | 03:03 PST | The issue with Document AI has been resolved for all affected projects as of Monday, 2023-12-04 03:03 US/Pacific. We thank you for your patience while we worked on resolving the issue. |
| 4 Dec 2023 | 02:19 PST | Summary: We've received a report of an issue with Document AI in us multiregion Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2023-12-04 03:30 US/Pacific. Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED) Workaround: None at this time. |
| 4 Dec 2023 | 01:34 PST | Summary: We've received a report of an issue with Document AI in us multiregion Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Monday, 2023-12-04 02:30 US/Pacific. Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED) Workaround: None at this time. |
| 4 Dec 2023 | 01:06 PST | Summary: We've received a report of an issue with Document AI in us multiregion. Description: We are experiencing an issue with Document AI. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2023-12-04 02:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED) Workaround: None at this time. |
| 4 Dec 2023 | 00:23 PST | Summary: We've received a report of an issue with Document AI in us multiregion Description: We are experiencing an issue with Document AI. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2023-12-04 01:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers using Document AI to process documents with 'DocumentProcessorService-ProcessDocument' API using v1, v1beta3 or uiv1beta3 versions may observe the following errors Error1: HTTP Mapping: 499 Client Closed Request (CANCELLED); Error2: HTTP Mapping: 504 Gateway Timeout (DEADLINE_EXCEEDED) Workaround: None at this time. |
- All times are US/Pacific