Google Cloud Service Health

Google Cloud Service Health
Incidents
Issues with Cloud Retail Search API

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Incident affecting Retail API

Issues with Cloud Retail Search API

Incident began at 2023-02-17 15:08 and ended at 2023-02-17 19:31 (all times are US/Pacific).

Previously affected location(s)

Global

Date	Time	Description
17 Feb 2023	19:31 PST	The issue with Cloud Retail Search API has been resolved for all affected projects as of Friday, 2023-02-17 19:30 US/Pacific. We thank you for your patience while we worked on resolving the issue.
17 Feb 2023	18:42 PST	Summary: Issues with Cloud Retail Search API Description: Root cause has been identified and mitigation in progress. Service is already significantly recovered (as measured by # of products actually returned vs # of products we say we are returning) We will provide more information by Friday, 2023-02-17 21:13 US/Pacific. Diagnosis: In response to a query, Cloud Retail Search replies saying “we are returning X products” but we actually return a small fraction of X products. The products we return do seem to be correct to the query, but the list does not include all of the products that it should. Workaround: If possible, revert to a different catalog branch, as this seems to mitigate the issue. If available, consider activating backup search systems on the client side.
17 Feb 2023	16:42 PST	Summary: Issues with Cloud Retail Search API. Description: We are experiencing an issue with Cloud Retail Search API. Our engineering team continues to investigate the issue to identify root cause and possible mitigation actions. We will provide an update by Friday, 2023-02-17 19:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: In response to a query, Cloud Retail Search replies saying “we are returning X products” but we actually return a small fraction of X products. The products we return do seem to be correct to the query, but the list does not include all of the products that it should. Workaround: If possible, revert to a different catalog branch, as this seems to mitigate the issue. If available, consider activating backup search systems on the client side.
17 Feb 2023	15:59 PST	Summary: Issues with Cloud Retail Search API. Description: We are experiencing an issue with Cloud Retail Search API. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2023-02-17 17:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: In response to a query, Cloud Retail Search replies saying “we are returning x products” but we actually return a small fraction of X products. The products we return do seem to be correct to the query, but the list does not include all of the products that it should. Workaround: If possible, revert to a different catalog branch, as this seems to mitigate the issue. If available, consider activating backup search systems on the client side.
17 Feb 2023	15:51 PST	Summary: Issues with Cloud Retail Search API. Description: We are experiencing an issue with Retail API. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2023-02-17 16:58 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: In response to a query, Cloud Retail Search replies saying “we are returning x products” but we actually return a small fraction of X products. The products we return do seem to be correct to the query, but the list does not include all of the products that it should. Workaround: If possible, revert to a different catalog branch, as this seems to mitigate the issue. If available, consider activating backup search systems on the client side.
17 Feb 2023	15:41 PST	Summary: Cloud Retail Search Issues Description: We are experiencing an issue with Retail API. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2023-02-17 16:58 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: None at this time. Workaround: None at this time.

All times are US/Pacific